It project manager

Job Description

Day-to-Day Responsibilities

• Manage technology implementation projects across multiple properties.

• Coordinate infrastructure setup (firewalls, switches) and timeclock/POS installs.

• Oversee customer onboarding for MSP services-gather requirements and ensure smooth transitions.

• Schedule and execute cutovers, handling 5-10 transitions at scale.

• Track progress using SmartSheets and communicate updates to stakeholders.

• Ensure projects meet timelines and quality standards while managing vendor relationships.

• Provide clear communication and issue translation for non-technical stakeholders.

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Skills and Requirements

Requirements

• 3-5 years of experience as a Project Manager or Customer Success Manager.

• Experience working in MSP environments.

• Proven technology implementation experience.

• Strong coordination and scheduling skills for multi-site projects.

• Excellent communication skills-able to translate technical issues for non-technical stakeholders. Nice-to-haves

• Background in hospitality or hotel technology (understanding IDFs, property solutions).

• Familiarity with project tracking tools (SmartSheets; ServiceNow exposure is a plus).

• Exposure to network infrastructure (firewalls, switches).

• Knowledge of Agile methodologies (flexible approach).

• Understanding of ERP systems or integrations.