Manager, SLED Account Management

Job Description

Job Description

Keeper Security is hiring an experienced and execution-oriented Manager of SLED (State, Local, and Education) Account Management to support the Sr. Director, Account Management and lead a team of high producing Account Managers within our SLED vertical. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimized to drive SLED growth.

About Keeper

Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device and in every location, while meeting the most stringent government security and compliance requirements. Keeper is FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Trusted by federal agencies including the Departments of Justice and Energy, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

The Manager of SLED Account Management will be responsible for overseeing our State, Local, and Education Account Management team. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team. You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a highly strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing.

Responsibilities

• Lead, manage and motivate a team of SLED Account Managers focused on actioning renewals, expansions and upsells and driving revenue growth
• Drive revenue retention via a highly efficient, scalable customer renewal engine
• Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
• Help directly manage Tier 1, high priority client relationships
• Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
• Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
• Proactively monitor assigned client health through quantitative and qualitative means
• Own the optimization of contracts and other documents supporting renewals
• Scale, recruit and mentor a team of SLED focused, sales driven account managers, ensuring the right structure, talent and processes are in place for success
• Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
• Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
• Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success
• Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes
• Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
• Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
• Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness
• Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
• Stay up to date with the latest trends, policy changes and new opportunities in the SLED sector that could impact sales growth
• Collaborate with senior leadership to provide input on product, pricing and go-to-market strategies tailored to the SLED vertical
• Drive a high-energy, positive sales culture that motivates the team to perform at their best
• Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

Requirements

• 3+ years of experience as a SLED Sales Manager, with a proven track record of meeting or exceeding sales targets and managing a high-performing sales team
• 3+ years previous work experience in the SaaS industry, Cybersecurity industry experience preferred
• Proven ability to develop and execute strategic sales plans and implement SLED sales best practices at scale
• Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
• Ability to construct, present and execute territory-level sales strategies
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
• Data-driven mindset with experience analyzing sales metrics to drive decision-making
• Ability to adapt in a fast-paced, ever-changing market environment
• Strong problem-solving skills, with the ability to handle challenges and find creative solutions
• Ability to travel up to 20% of the time
• Bachelor's degree in Business, Marketing, or a related field
• Experience working in IAM industry is a plus

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal

E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt