Patient Access Coordinator

Job Description

Job Description

Job Summary

Served as a Patient Access Coordinator responsible for managing patient registration, insurance verification, appointment coordination, and administrative support. Worked closely with physicians, nurses, and other hospital departments to ensure accurate patient information and a smooth admission process while maintaining confidentiality and compliance with hospital policies.

Key Responsibilities

• Registered patients for inpatient, outpatient, and emergency services.
• Verified insurance eligibility, benefits, and patient demographic information.
• Collected and updated patient records using the hospital's electronic health record (EHR) system.
• Scheduled appointments and coordinated referrals when required.
• Prepared admission and discharge documentation with accuracy.
• Assisted patients with registration questions, billing inquiries, and required consent forms.
• Maintained HIPAA compliance by protecting confidential patient information.
• Answered incoming telephone calls and directed patients to the appropriate departments.
• Collaborated with physicians, nurses, laboratory staff, and billing personnel to ensure efficient patient flow.
• Scanned, indexed, and maintained electronic medical records according to hospital standards.

Daily Duties

• Welcomed patients and visitors in a professional and courteous manner.
• Confirmed patient identity and verified required documentation before services.
• Updated insurance information and processed registration forms.
• Coordinated with clinical staff regarding patient arrivals and scheduling changes.
• Managed front desk operations while maintaining accurate documentation.
• Resolved routine registration issues and escalated complex concerns when necessary.
• Ensured all records were complete before patient appointments or admissions.

Skills & Qualifications

• Strong communication and interpersonal skills.
• Knowledge of patient registration procedures and medical terminology.
• Experience using Electronic Health Record (EHR) systems.
• Excellent organizational and time management abilities.
• Ability to work in a fast-paced healthcare environment.
• Strong attention to detail and data accuracy.
• Professional customer service and problem-solving skills.
• Understanding of HIPAA regulations and patient confidentiality requirements.

Work Environment

Worked in a busy hospital setting, interacting daily with patients, physicians, nurses, and administrative staff. Maintained professionalism while handling multiple tasks, meeting deadlines, and providing compassionate service to patients and their families.