Sr. Manager, Infrastructure

Be Part of Our Next Chapter

For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving . Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.

The Sr. Infrastructure Manager leads the North American infrastructure and DevOps function ensuring reliable scalable and secure technology environments that power our digital solutions. This role oversees all aspects of cloud environments DevOps practices media player operating systems and alerting and monitoring solutions for North American customers. The manager ensures alignment with the North American technology roadmap and is accountable to operational performance service continuity and hosting cost management. This role will grow and foster culture of proactive technical leadership helping to implement best practices that can unlock efficiencies across the engineering and support organizations.

Responsibilities

• Infrastructure Leadership Lead the North American infrastructure and DevOps teams setting vision priorities and performance goals in alignment with global engineering strategy.
• Cloud Operations Oversee AWS cloud environments ensuring availability cost optimization and adherence security/architectural best practices.
• DevOps & Automation Drive CI/CD pipeline maturity and infrastructure-as-code enabling repeatable reliable and secure deployments.
• Media Player OS Management Oversee the lifecycle security and updates of Coates media player OS across customer fleets.
• Monitoring & Observability Implement and continuously refine alerting logging and monitoring frameworks to maintain high uptime and service performance.
• Governance & Compliance Establish and maintain standards for change control security and documentation across environments.
• Collaboration with Product & Delivery Partner closely with Product Management and Delivery teams to ensure infrastructure supports roadmap goals and SLAs for NAM customers.
• Continuous Improvement Champion an automation-first mindset reducing technical debt and improving the speed and quality of deployments.
• Mentorship & Development Build capability within the team through coaching skill development and fostering a culture of curiosity and ownership.

Capabilities

• Technical Leadership Inspires excellence through deep technical credibility and empathetic leadership.
• Strategic Thinking Balances immediate operational needs with long-term platform evolution and scalability.
• Operational Discipline Enforces standards ensures consistent monitoring and drives incident management best practices.
• Collaborative Partnership Works effectively across Engineering Product and Delivery to achieve business outcomes.
• Adaptability Thrives in a fast-moving environment with shifting priorities and evolving technologies.
• Communication Translates complex infrastructure concepts into business language for stakeholders.
• Accountability Owns results fosters transparency and ensures delivery of reliable and secure infrastructure services.

Qualifications

• Technical Skills:
• 7 years of experience in infrastructure DevOps and systems operations; 3 years in a leadership capacity.
• Deep expertise in AWS environments including cloud architecture networking IAM and cost management.
• Strong background in Linux system administration scripting (Bash Python) and automation frameworks.
• Experience with containerization and orchestration (Docker Kubernetes ECS).
• Proven implementation of CI/CD pipelines (GitLab or similar) and infrastructure-as-code (Terraform CloudFormation etc).
• Hands-on experience managing monitoring and alerting tools such as Sumo Logic Grafana or Prometheus.
• Experience with cybersecurity best practices and compliance frameworks.
• Knowledge of global infrastructure operations across distributed regions.
• Additional Knowledge (Preferred):
• Exposure to ITIL service management practices.
• Familiarity with media device management or digital signage systems preferred.

$130000 - $160000 a year

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as .

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling @

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group

- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat dotco

If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager