Customer Success Coordinator

Hybrid | Chicago, IL | $20-$24/hour | Full-Time | Great Benefits

Are you an experienced customer service professional who enjoys solving problems, coordinating orders, and helping customers have a great experience?

Labelmaster is looking for a Customer Success Coordinator to support our growing Customer Success team. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and has experience working with CRM and ERP systems.

This is more than a traditional customer service position—you'll be responsible for coordinating customer orders, managing inbound requests, ensuring service level agreements (SLAs) are met, and helping deliver an exceptional customer experience.

We are an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place

What You'll Do

• Manage inbound customer orders and service requests
• Route orders to the appropriate internal teams
• Monitor order status and ensure SLA deadlines are met
• Answer customer inquiries via phone and email
• Resolve customer issues and escalate when appropriate
• Process quotes and customer orders accurately
• Maintain customer records within CRM and ERP systems
• Work closely with Sales, Operations, and Production teams
• Track customer service metrics and performance
• Help train and mentor newer team members
• Support continuous improvement initiatives

What We're Looking For

Required

• 5+ years of customer service or customer support experience
• Experience with CRM or ERP systems
• Strong order entry and order management experience
• Excellent communication and problem-solving skills
• Experience handling high customer interaction volumes
• Ability to multitask and prioritize competing requests
• Strong Microsoft Office skills, especially Excel and Word

Preferred

• Microsoft Dynamics 365 experience
• Omnichannel customer service experience
• Order management systems
• E-commerce experience
• Call center or customer contact center experience
• Reporting and SLA tracking experience
• Experience mentoring or training coworkers
• Knowledge of Dangerous Goods or manufacturing is a plus

Why You'll Love Working Here

• Hybrid work schedule
• Monday-Friday schedule
• Competitive pay ($20-$24/hour)
• Excellent health, dental, and vision benefits
• 401(k) with company match
• Paid holidays and generous PTO
• Education assistance
• Collaborative team environment
• Stable, growing company with career advancement opportunities

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EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing [email protected].

Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Acknowledgements & Consent

American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:

Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and

Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing.

I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal.

I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause.

I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so.

If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at 800-358-6200 x2300