Quality Assurance Manager- Electronic Security - Milwaukee/ Chicago

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You’ll Contribute:
The Manager - Quality Assurance is a dynamic role focused on fostering collaboration and support within the team. In addition to ensuring operational quality, velocity, and efficiency, the role emphasizes team building and mentorship to maximize the potential of every team member. As the Senior Manager - Quality Assurance over ESS Project Services, you will collaborate closely with the extended project team members aligning ESS Project Services with client and business unit needs. You will serve as a mentor, providing guidance, support, and feedback to empower team members in their skill development and career advancement. Team building activities and effective communication will create an environment where everyone feels valued and motivated to contribute their best. By enforcing standards and processes, prioritizing root cause analysis and cross functional process improvement, you will drive project success.

While this job is virtual day-to-day, travel up to 25% is required within the region the role supports: Milwaukee/ Chicago. As such, candidates must reside in - or be willing to relocate to - that region.

What You’ll Do:

• Training – Termination, mechanical, client interface and other aspects of Diversified installation standards.
• First point of escalation for Field Issues.
• Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans.
• Conduct QAQC reports for projects on a monthly basis, and subsequently discuss the report in follow up project meetings to assign tasks to team members on outstanding deliverables.
• Provide onsite support for integration issues.
• Adheres to Standards and Governance in development and deployment for Installation processes.
• Assist in developing growth plans for both process and delivery staff to help ensure long-term success.
• Helps develop and ensures compliance in Quality Assurance program.
• Responsible for site activities related to Safety, Quality Control, and ISO fulfillment.
• Provide scissor lift/boom lift/fall protection training to the appropriate staff that need them.
• Final verification of preparedness for site activities.
• Site Surveys for projects and sales support.
• Site verification for commissioning readiness.
• Collaborates with relevant team representatives to focus effort and further streamline activities throughout the project life cycle.
• Onsite point for customer escalation and the face of Diversified during the implementation phase.
• Oversight of employee's subcontractors at any given time.
• Review, analyze, and make key decisions that positively impact the project within budgetary constraints.
• Review, produce, and inspect reporting standards for compliance and consistency.
• Mentorship and team building.
• Instruct/advise on Diversified Academy activities.
• All other duties as assigned.

What You’ll Bring:

Education & Certifications:

• High School Diploma or GED

Required Skills/Qualifications:

• 3+ years’ experience in commercial construction trades and settings
• 3+ years’ experience with Electronic Security Systems (ESS)
• Proficient in MS tools such as excel, word, etc.
• Demonstrated leadership skills to set the tone at job sites.
• Proficient planning abilities for pre-installation preparations and materials coordination.
• Efficient labor management and conflict resolution skills.
• Strong communication skills for 360-degree stakeholder engagement.
• Experience in documentation management and scope adherence.
• Prioritization of safety and quality in project execution.
• Proficiency in reading and interpreting technical drawings.
• Travel up to 25% of the time is required
• Must possess a valid driver’s license in their state of residence.
• Climb and work off ladders, elevated platforms lift 30lbs

What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan options to suit your family’s needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits
• And much more

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at [email protected].
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact [email protected] so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.