Service Manager
Job Summary Auffenberg Dealer Group is looking for a Service Manager to take our customer experience to the next level. The ideal candidate will have experience in the Automotive industry with a successful track record of managing service teams. They will also be responsible for driving customer satisfaction, improving operational efficiency and achieving financial objectives. Compensation & Benefits This a full-time base plus commission position offering a competitive salary of $100,000 to $150,000 per year, depending on experience. Additional benefits include medical, dental and vision insurance; 401(k) plan; paid vacation and holidays; and opportunity for career advancement. Responsibilities
- Serve as primary point of contact for service customers
- Manage and coordinate appointment scheduling using the Dealer Group's Automotive software suite
- Monitor customer wait times, service queues / workflow and repair performance
- Motivate and develop service technicians / advisors
- Develop and execute programs to increase service retention and loyalty
- Promote customer satisfaction by ensuring quality standards and customer experience
- Oversee automotive parts and equipment purchases and inventory levels
- Ensure optimal efficiency and safety standards are maintained
- Create and review processes concerning technician training, shop layout, and vehicle safety
- Manage and review access systems for shop entry and customer protection
- Develop and maintain relationships with external service providers for customer referrals
- 5+ years experience in Automotive industry with proven success managing service operations
- Excellent interpersonal and problem-solving skills
- Strong understanding of Automotive systems, vehicle maintenance and the sales process
- Proven track record of hands-on leadership and accountability
- Ability to collaborate across multiple departments and stakeholders
- Detail-oriented with excellent written and verbal communication skills
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