Customer operations manager

Job Title: Customer Operations Manager

Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from Elmhurst*

Reports to: VP of Sales

Job Type: Full-time

Overview:

We are looking for a highly motivated and driven Customer Operations Manager to start as soon as possible. Reporting to the VP of Sales, the role will consist of managing customer satisfaction by answering to client needs and coordinating internally with the departments of sales, operations, and procurement.

As the ideal candidate, you will take charge of all aspects of customer service and foster positive relationships with our clients. If you know how to find unique ways to deal with customer’s urgent needs and specific requests, you’d be a perfect fit for this position. The Customer Operations Manager will support, lead, and improve the operations involving clients and will be the key point of contact for all customer-related inquiries.

Responsibilities:

• Manages key customer inquiries in a timely fashion
• Organizes customer setup, documentation preparation, new item forms creation, and reporting in the ERP system
• Confirms order receptions, sends ETA to customer/distribution centers, and follows through on fulfillment
• Liaises interdepartmentally to ensure timely and complete shipment of orders, from purchase order reception to assistance with invoice creation and review
• Resolves order discrepancies via coordination with customers, sales, operations, and accounting
• Coordinates transportation of finished goods optimizing routes and carriers to reduce delivery times and control costs
• Handles customer inquiries, concerns, and any inbound communications in a clear, professional, and concise manner
• Achieves productivity standards and goals while maintaining the highest level of customer service
• Engages in process improvement creates new standard operating procedures

The ideal candidate will have:

• Outstanding written and verbal communication skills to collaborate interdepartmentally and with customers
• Strong systems skills on Google Suite, specifically Google Sheets. Experience with EDI is a plus
• Experience and comfortability using an ERP system (SAP Business One preferred). Mac experience is a plus.
• Maintains extreme attention to detail all-the-while working in a fast paced environment
• Strong organizational, time management and problem solving adeptness

Education and Experience:

• A Bachelor's degree in business administration or related field
• 5-7 years of experience in customer operations or sales administration in the food/CPG industries dealing directly with supermarket chains and retailers

Work environment:

• Remote work available but candidates must be living in close proximity to NSI’s office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location.

NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Please direct all recruiting and candidate inquiries to [email protected].

Contacting other team members or departments will result in your message not being reviewed.

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