DME Coordinator Assistant
Pay Rate: $22-$23
Key Responsibilities
- Patient & Retail Support: Serve as the welcoming face for walk-in patients, manage over-the-counter (OTC) retail sales, and field incoming calls with an empathetic, patient-first approach.
- Intake & Data Entry: Support the "Sales Leads" pipeline by accurately entering patient demographics, insurance details, and physician data into our customer management software.
- Documentation "Chasing": Enjoy the "detective work" of proactively calling physician offices to secure missing signatures, prescriptions, and clinical notes to keep our documentation tracking log up to date.
- Eligibility & Authorization Assistance: Help conduct daily primary eligibility verifications using Recipient Identification Numbers (RIN) and National Provider Identifiers (NPI) via HFS/MEDI websites.
- Resupply & Order Coordination: Assist with the monthly patient resupply program by contacting patients to confirm "Continued Need" and setting up correct 30-day replenishment cycles.
- Logistics & Shipping Support: Help coordinate the end-to-end patient supply cycle by overseeing shipment tracking and validating that Proof of Delivery (POD) documentation is signed and securely uploaded.
- Billing & Coding Support: Gather the necessary clinical documentation to help the coordinator assign accurate HCPCS billing codes and ICD-10 diagnostic codes for clean claim submissions.
- Service-Oriented: You have a heart for our clients and families, always treating them with respect and ensuring confidentiality.
- A Lifelong Learner: You are eager to develop basic reimbursement knowledge, familiarize yourself with major insurance carrier guidelines, and master all lines of equipment.
- Composed & Organized: You demonstrate the ability to be flexible, highly organized, and function well in stressful, fast-paced situations.
- A Collaborative Team Player: You work effectively to maintain a cooperative rapport with all staff, vendors, and outside contacts to assure the accomplishment of company goals.
- Education: High school diploma or equivalent (required).
- Experience: Previous experience or successful completion of training for Durable Medical Equipment is preferred. Experience or a strong willingness to learn DMEWorks, HFS portals, and the NPPES registry is highly desired.
- Communication: Exceptional English verbal and written communication skills are required; proficiency in additional languages is a major plus.
- Regulatory: Must possess a valid driver’s license and current vehicle insurance.
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