Assistant BOM

Job Description

Job Description

Assistant Business Office Manager

THRYVE of Crestwood is seeking a detail-oriented and organized Assistant Business Office Manager to join our team in Crestwood, Illinois. The Assistant BOM supports the Business Office Manager in the day-to-day financial and administrative operations of the facility. This role assists with resident trust accounts, accounts receivable, collections, billing support, admissions paperwork, and other business office functions while ensuring compliance with federal, state, and company policies.

Responsibilities

• Assist the Business Office Manager with the daily operations of the facility's business office.

• Support accounts receivable functions, including posting payments, maintaining resident account balances, and following up on outstanding accounts.

• Assist with Medicare, Medicaid, managed care, and private pay billing processes.

• Help maintain accurate resident financial records and business office documentation.

• Assist with resident trust fund management in accordance with regulatory requirements.

• Prepare and distribute monthly resident statements and billing notices.

• Communicate with residents, families, and responsible parties regarding billing questions and payment arrangements.

• Assist with admissions, insurance verification, and financial documentation during the admission process.

• Maintain confidential financial and resident information in accordance with HIPAA regulations.

• Support month-end closing activities and prepare reports as requested.

• Work closely with corporate billing, facility leadership, and clinical departments to resolve billing or reimbursement issues.

• Answer phones, greet visitors, and provide administrative support as needed.

• Ensure compliance with all federal, state, and company policies and procedures.

• Perform other duties as assigned by the Business Office Manager or Administrator.

  Qualifications

• High school diploma or GED required; Associate's degree in Business, Accounting, Healthcare Administration, or a related field is preferred.

• Previous experience in a skilled nursing facility (SNF), long-term care (LTC), or healthcare business office strongly preferred.

• Experience with accounts receivable, collections, billing, or business office operations preferred.

• Knowledge of Medicare, Medicaid, managed care, and private pay billing is preferred.

• Experience with PointClickCare (PCC) or other long-term care software is a plus.

• Strong organizational, analytical, and time management skills.

• Excellent communication and customer service abilities.

• Proficient in Microsoft Office, including Excel, Word, and Outlook.

• Ability to maintain confidentiality and handle sensitive financial information.

• Ability to work independently while managing multiple priorities in a fast-paced environment.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Account (FSA)

• Life Insurance

• Critical Illness Insurance

• Short-Term Disability Insurance

• Accident Insurance

• Hospital Indemnity Insurance

• 401(k) Retirement Savings Plan

• On-Demand Pay Option

• Paid Time Off (PTO)

• Tuition Reimbursement Program

Join Our Team

At THRYVE of Crestwood, we are committed to delivering exceptional care while maintaining operational excellence. As an Assistant Business Office Manager, you'll play a vital role in supporting the financial health of the facility and providing outstanding service to our residents and their families. If you are organized, dependable, and looking to grow your career in long-term care administration, we encourage you to apply.