Office Support Staff

Job Description

Job Description

We are looking for a professional, community-oriented individual to serve as supports staff in our Pontiac Agency. This part-time role (15-20 hours per week) involves assisting clients, providing excellent customer service, and supporting office operations. Strong interpersonal skills and a commitment to the local community are essential. Candidates must obtain a Property & Casualty License within three months and a Life & Health License within a year.

Annual Base Salary Based on Experience

Retirement Plan

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Career Growth Opportunities

Holiday Pay

Bonus program

Greet and assist clients in person and over the phone in a professional manner

• Provide exceptional customer service by addressing inquiries and resolving concerns
• Support office operations, including administrative tasks and policy servicing
• Assist clients with insurance-related questions, policy changes, and claims support
• Maintain accurate records and documentation in compliance with company guidelines
• Work collaboratively with team members to ensure a seamless client experience
• Represent the company within the community by fostering positive relationships
• Stay informed about insurance products and industry updates to assist clients effectively
• Obtain and maintain required insurance licenses within the specified timeframes

• High school diploma or equivalent
• Strong customer service and communication skills
• Ability to work independently and manage multiple tasks efficiently
• Must be community-oriented with a professional and friendly demeanor
• Basic computer proficiency, including email, Microsoft Office, and data entry
• Must obtain a Property & Casualty License within three months of hire
• Must obtain a Life & Health License within one year of hire
• Previous experience in customer service, sales, or office administration is a plus but not required