Project Manager - Mission Critical

POSITION SUMMARY

The Mission Critical Project Manager will be accountable for the coordination between the customer, customer service, procurement and the vendors post order award through project completion. This role will be required to understand USG systems at a deeper level to anticipate problems ahead of time to provide excellence with the customer’s experience. Key activities include coordination of the project schedule, communication of order status updates and management of outside vendor order tracking.

KEY DUTIES AND RESPONSIBILITIES

• Create, lead, and hold accountable the needed resources, internal and external, to deliver excellence in project coordination for mission critical projects
• Effective and timely communication with all relevant parties (outside vendors, customer service, sales, transportation and warehouse planning team) to ensure product(s) deliver on time
• Coordinate value-add services (cutting, packaging, etc) from the customer through the sales teams to support both value-added selling and accelerating project schedules through innovation
• Manage the data center order process from item setup through production to shipment
• Develop strong relationships based on trust with customer Project Managers. sit on customer project teams as an extension on USG to solve problems and create options for customers
• Collaborate with product management, sales and the CIC to develop the mission critical portfolio
• Share best practices amongst the Mission Critical team to expand USG’s solutions based strategy, value-add selling and creative solutions to accelerate build schedules for contractors
• Ensure appropriate documentation of the project is properly kept and recorded
• Management of multiple projects simultaneously while ensuring effective progress on each

QUALIFICATIONS

• Bachelor’s degree in engineering, architecture, construction management, or related discipline
• 5+ years of experience in sales, customer service, plant operations or project execution in commercial construction, experience with data center or critical infrastructure sector a plus.
• Strong interpersonal skills: Ability to interact effectively with others, both internally and externally
• Attention to Detail: Proven accuracy and attention to detail.
• Strong organizational, project management, and problem-solving skills; able to manage multiple priorities across stakeholders.
• Strong communication and interpersonal abilities; able to influence cross-functional teams and external partners.
• Ability and willingness to travel 10-20%+ across the U.S. to support projects, training, and customer engagements.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

  EOE including disability/veteran