Gallagher Claims and Risk Consulting Training Leader

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a highly skilled and passionate Training Leader to join our Gallagher Claims and Risk Consulting team. This role is focused on driving and supporting the learning and development needs of new merger partners within an assigned region or functional area. The Gallagher Claims and Risk Consulting Training Leader will play a critical role in designing, delivering, and reinforcing high-quality service training to ensure operational excellence and alignment with Gallagher’s strategic goals.

The ideal candidate will have expertise in instructional design, training delivery, and collaboration with cross-functional teams to create impactful learning experiences. This role will also be responsible for onboarding staff, delivering system and process training, and supporting Account Teams in adopting tools, resources, and best practices.

How you'll make an impact

1. Curriculum Development and Instructional Design:

   • Leverage full life cycle instructional design skills to build role-based curriculums that meet business needs.
   • Develop new learning assets, including classroom-based materials, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids, performance support tools, assessments, and certification programs.
   • Identify and evaluate existing learning assets to ensure alignment with business objectives and operational needs.

2. Training Delivery:

   • Deliver training in both classroom and webinar settings to new merger partner teams.
   • Provide system and process training for staff on platforms.
   • Train and manage Account Teams on claim reporting processes during and after system conversions.
   • Deliver training to Account Teams in branches on tools, resources, processes, and best practices.

3. Onboarding and Staff Development:

   • Onboard new staff by introducing team structures, value propositions, and operational processes.
   • Support staff in understanding and adopting Gallagher’s tools, systems, and workflows.

4. Collaboration and Stakeholder Engagement:

   • Collaborate with HR, business management, and functional teams to align on milestone training deliverables.
   • Partner with stakeholders to develop, review, and implement new training courses and materials.
   • Drive adoption of learning strategies and implement reinforcement tactics to ensure long-term success.

5. Strategic Contribution:

   • Contribute to the development of functional training strategies that align with Gallagher’s overall business objectives.
   • Continuously evaluate and improve training programs to meet evolving business needs.

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About You

Required: Bachelor's degree in organizational development, human resources, business, or related field. 5+ years directly applicable experience in insurance or financial brokerage. Proficient in developing and following individual work plan(s). Strong written and verbal communication skills. Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project. Up to 60% travel, with specific area of travel being within assigned region and at times, travel to Gallagher headquarters.

Preferred: Professional certification (Certified Professional in Learning and Performance, CPLP) or equivalent training experience preferred. Insurance and/or customer service learning and development experience preferred.

Behaviors: Able to collaborate with clients and key stakeholders to identify learning needs, build out materials and implement them in a way that leads to behavior change. Excellent presence and ability to build and sustain professional relationships at all levels of the organization.

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Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.