ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting - Open Location

divpspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptLocation: Anywhere in Country/span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAt EY, we’re all in to shape your future with confidence. /span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world./span/p/divdiv /divpspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongServiceNow Consulting Manager – IT Service Management (ITSM)/strong/span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrong /strong/span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptIn the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around./span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrong /strong/span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongThe opportunity/strong/span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptYou’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career./span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptIn this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions./span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrong /strong/span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongYour key responsibilities/strong/span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAs a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs./span/pulli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptLead workstream delivery and ensure effective management of processes and solutions./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptTrack deliverable completion and project status, ensuring alignment with performance objectives./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptActively participate in client working sessions, leading workstreams from planning through execution and closure./span/li/ulpspan style=font-family:arial, helvetica, sans-serif;font-size:12.0pt./span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongSkills and attributes for success/strong/span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptHere, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation./span/pulli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAct as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAbility to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAbility to build and foster client relationships and demonstrate the value of EY services/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptExcellent business acumen with the ability to make fact-based decisions and resolve conflicts/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptProvide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAbility to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAbility to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAbility to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources/span/li/ululli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptExperience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAbility to support pre-sales efforts including creating proposals and estimates/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAbility to create high quality deliverables and project artifacts/span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongTo qualify for the role, you must have/strong/span/pulli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptA bachelors degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptTypically, no less than 4 - 6 years relevant ServiceNow ITSM project experience/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) /span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptMinimum of 1 of the following ServiceNow certifications: /spanul style=list-style-type:circleli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptServiceNow Certified Implementation Specialist – IT Service Management /span/li/ul/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0pt5+ years of Big 4 or equivalent consulting experience/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptExcellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptExperience leading teams and supervising others/span/li/ululli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptA driver’s license valid in the U.S./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAbility to travel to meet client needs/span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongIdeally, you’ll also have/strong/span/pulli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)/span/li/ulul type=discli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptPerformance analytics and reporting experience – certifications are a plus /span/li/ulul type=discli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM/span/li/ulul type=discli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptExperience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower) /span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongWhat we look for/strong/span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptWe seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients./span/pdivpspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongWhat we offer you/strong/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn a href= style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptJoin us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptUnder our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being./span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongAre you ready to shape your future with confidence? Apply today. /strong/spanbrspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptEY accepts applications for this position on an on-going basis.strong /strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptFor those living in California, please click a href= for additional information./span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptEY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities./span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongEY | Building a better working world/strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets./span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow./span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories./span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptEY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  /span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptEY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at a href= mailto: [email protected]@ey.com/a./span/p/d…