Manager, Cybersecurity Operations

Job Description:

Company Description:

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.?

McDonald's Global Technology is here to power tomorrow's feel-good moments.??

That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.?Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.?We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.??

Check out the McDonald's ?Global Technology Technical Blog ( ?to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.?

Department Overview

As a Manager for our Privileged Access Engineering team, you will lead enterprise PAM initiatives with a focus on Beyond Trust while managing a small team of engineers. This role combines hands-on technical leadership (80%) with managerial responsibilities (20%), partnering with product, operations, and vendors to deliver secure privileged access solutions across on-prem and cloud environments.

Responsibilities

• Serve as the principal engineer for deployments of Beyond Trust (e.g., Password Safe, Privilege Management for Global rollout)Integrate PAM with AD/Entra ID, AWS/Azure/GCP IAM, ticketing/ITSM, SIEM/SOAR, and DevOps toolchains (CI/CD).

• Harden configurations, build policies, onboard applications and service accounts, and enable session proxying/recording and alerting.Automate onboarding, rotation, and access workflows using PowerShell/Python, REST APIs, and infrastructure-as-code (e.g., Terraform/Ansible).

• Build pipelines for configuration promotion, testing, and drift management; contribute to reusable modules and runbooks.

• Provide engineering support for PAM platforms; lead root cause analysis, tuning, and resilience improvements.Create operational artifacts (KBs, runbooks, SOPs) and ensure successful handoff to operations teams and technical SMEs.

• Drive reduction of technical debt and legacy artifacts; maintain platform health and governance dashboards.Lead technical efforts to enhance privileged access experiences, reduce friction for developers/administrators, and improve coverage/gaps (e.g., endpoints, cloud workloads, containers/Kubernetes).

• Measure and improve delivery speed, quality, value, and innovation through data-driven KPIs.

• Work within Agile frameworks (Scrum/Kanban) to deliver PAM features and enhancements in sprints.

• Collaborate with product owners and stakeholders to refine user stories and acceptance criteria for PAM initiatives.

• Lead and develop engineering team; conduct performance reviews and career planning.

• Oversee vendor-led implementations, including SOWs, acceptance criteria, UAT, and cutovers.

• Align PAM roadmap with business objectives; manage budget and compliance requirements.

• Drive change management, training, and adoption across the organization.

Qualifications

• 10-15 years total IT/security experience, including 6-8 years focused on enterprise PAM/EPM engineering.

• Hands-on implementation experience with PAM tools like Beyond Trust, CyberArk etc.

• Strong knowledge of PAM concepts and protocols: least privilege, session management, credential vaulting/rotation, service account governance ETC.

• Technical depth across Windows/Linux/Unix, Active Directory/Entra ID, networking, and cloud infrastructure (AWS/Azure/GCP).

• Practical experience integrating PAM with SIEM/SOAR, ITSM, DevOps/CI-CD pipelines, and API-based automation.

• Proficiency in PowerShell and/or Python; familiarity with REST, SQL, Terraform/Ansible etc.

• Excellent communication and stakeholder engagement skills; ability to translate business requirements into practical PAM solutions.

• Familiarity with cybersecurity principles and best practices, including risk management, access controls, and secure coding principles.

• Analytical and problem-solving skills, with the ability to assess business requirements and translate them into practical PAM solutions.

Preferred Qualifications

• At least 3 years of team leadership experience within cybersecurity or identity access engineering.

• Cloud certifications (e.g., AWS Solutions Architect, Azure Administrator/Architect, GCP Professional Cloud Security Engineer).

• Familiarity with broader IAM (provisioning, RBAC/ABAC, SSO etc.).Background in compliance frameworks (NIST, CIS, ISO 27001, SOX/PCI) and risk management practices.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $127,332.00 - $159,165.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.?

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: 2564