Sr Logistics Systems Analyst
- Partner with the Logistics Systems Manager with regard to development of the application support structure
- Lead Inventory Sync activities
- Coordinate system changes and enhancements with Logistics Systems Manager and Field WMOS Manager
- Participate in the development and implementation of best practices for system triage and resolution
- Own and Execute Slotting moves in accordance with the slot strategy
- Own the coordination and execution of SOX audit compliance requests including quarterly user provisioning reviews and inventory sync documentation
- Participate in the development and implementation of best practices for system triage and resolution
- Coach the Logistics Systems team on database queries and SQL statement development for troubleshooting, problem solving and analytical purposes
- Lead bridge calls to ensure production issues are driven to resolution
- Remediate end user behaviors leading to inventory sync issues
- Develop & maintain system process documentation including best practices, technology enhancements and DC reporting development/analytics
- Function as primary resource for UAT testing and other system's development testing including releases and DC Requests
- Drive multiple system issues to resolution in a timely manner to ensure consistent DC operations
- Enable smooth DC operation, by working off-shift hours support on nights/weekends (as required)
- Function as primary point of contact for all end users issues/questions
- Work with vendors on root cause analysis for issues requiring escalation
- Provide the DC with subject matter expertise with regard to technology
- Analyze and prioritize help desk tickets requiring resolution Partner with multiple departments to complete user access and user termination requests
- Bachelor's degree from an accredited college with a focus in Information Technology or Supply Chain Management desired
- 1 year experience with a Warehouse Management Systems (Manhattan Associates preferred)
- Previous support experience with SAP desirable
- Significant experience supporting technology solutions for end users
- Highly motivated with ability to manage multiple projects simultaneously, prioritize work, and operate independently with minimal direction
- Strong communication and presentation skills
- Positive attitude persistent, action-oriented, and a strong sense of accountability
- Strong experience with relational databases and how to write SQL queries
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.).
- Ability to elicit cooperation from a wide variety of sources, including upper management, project team and other departments within the organization
- Good verbal and written skills to communicate with associates and all levels of management
- Interfaces with management and supervision to ensure proper adoption and utilization of technology solutions
- Work effectively within a team environment
- Self-motivated and able to manage by exception
- Resolve conflicts/discrepancies positively and professionally
- Demonstrated ability to work independently as well as in team setting.
- Good understanding of warehousing and physical distribution concepts.
- Ability to work long hours and weekends as dictated by business needs
- Broad cross-functional experience in Distribution Center environments Strong knowledge of warehouse management processes within a Distribution Center environment using RF, Put To Light & Voice Pick technologies.
- Typical DC work environment - 100%
- Travel ~5%/year
- Ability to walk and stand while observing for extended periods
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