Remote DIGITIVA Coach

As DIGITIVA Coach, you’ll partner with individuals enrolled in the DIGITIVA™ heart failure management program to support behavior change, engagement, and sustained habit formation. You’ll use digital tools (e.g., messaging, phone, video) to deliver coaching, monitor progress, and deliver program-specific outreach to DIGITIVA users post-hospital discharge and when adherence or outcomes lag. You’ll also collaborate with cross-functional teams (operations, medical affairs, clinical, product) to refine coaching protocols and improve user experience.

Key Responsibilities / Duties

User Engagement & Coaching
o Guide users through structured digital care pathways (e.g. Onboarding, First Month Patient Experience)
o Perform outreach tasks (reminders, check-ins) and follow up on adherence and engagement gaps
o Conduct one-on-one coaching conversations via telephonic and digital channels (e.g., SMS/messaging, video)
o Use motivational interviewing and behavior-change techniques to help users set and achieve goals
o Monitor user engagement, adherence and progress with product (heart sound recordings, daily symptom tracker, weight, BP, other biometrics and behavior logs, etc.) and reach out when slippage occurs

Program Design & Optimization
o Collaborate with operations, product, account management, and other teams to develop and refine coaching program design, content, triggers, and escalation protocols; including the design and refinement of program activities that are completed by the user support vendors
o Provide feedback on user experience, content gaps, and coaching flows
o Participate in quality audits, peer reviews, or chart reviews to maintain standards

Administrative & Documentation
o Maintain patient records, document encounters, and update tickets / notes
o Manage a caseload of DIGITIVA users (ranges vary — e.g. 50–100+ active users)

Training & Professional Development
o Participate in ongoing training on behavior-change models, health guidelines, coaching best practices
o Stay current on clinical guidelines relevant to heart failure disease management
o Contribute to continuous improvement initiatives (e.g. pilot new features, coaching scripts)

Required Qualifications / Attributes
• Bachelor’s degree in a relevant field (e.g., Health, Public Health, Nursing, Nutrition, Kinesiology, Psychology, Health Education, or related)
• Strong communication skills—both verbal and written—for remote delivery
• Empathy, active listening, nonjudgmental approach
• Familiarity (or willingness to learn) with behavior change theory, motivational interviewing
• Prior experience in remote coaching, chronic disease management, wellness, or related field
• Ability to manage multiple DIGITIVA user relationships simultaneously
• Comfort working in a digital/tech-forward environment (apps, dashboards, communication tools)
• Commitment to privacy and confidentiality
• Flexibility and adaptability in a fast-changing environment
• Prior experience designing chronic disease care management programs

Preferred / “Nice-to-Have” Qualifications
• Health coaching certification (e.g. NBHWC, Wellcoaches, ACE, CHES)
• Experience in digital health, telemedicine, or working with health/fitness technologies
• Training in motivational interviewing or similar counseling methodologies
• Experience with moderate-to-large caseloads
• Bilingual / cross-cultural competence
• Experience partnering with interdisciplinary clinical teams
• Passion for preventive health, lifestyle medicine, or chronic disease management