Technical Account Manager

Technical Account Manager
6 Months W2 Contract
Chicago IL (hybrid)

• NextDeavor offers health vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)

Heres how youll make an impact on the team:

• Manage technical escalations and provide clear action plans with status updates actions and ownership through resolution without supervision.
  
• Deliver proactive and preventive service deliverables and guide customers through complex environment changes.
  
• Demonstrate advanced troubleshooting skills including simulating and replicating customer-reported issues.
  
• Orchestrate advanced solution integration with Adobe or third-party products from a technical account management perspective.
  
• Manage assigned accounts and assist team members with their accounts ensuring effective communication of business impact to internal associates.
  
• Represent value realization in stakeholder meetings and quarterly business reviews influencing team initiatives and processes.
  
• Contribute to product and operational best practices and lead large complex strategic accounts confidently.
  
• Collaborate with engineering teams to deliver enablement content and apply enterprise software project lifecycle phases including design implementation testing and release management.
  
• Research enhance develop and apply knowledge while guiding others in the application of operating procedures.
  
• Contribute to team goals mentor junior team members and lead initiatives impacting immediate or extended teams.
  
• Provide advice training and support to junior team members and drive engagement with subject matter experts product engineering and management.
  
• Supervise activities of peers and team members with less tenure and act independently with entrepreneurial perspectives.
  
• Share knowledge across global teams engineering support and other departments through forums team meetings and documentation.

Heres what youll need to be successful in this role:

• Advanced troubleshooting and problem-solving skills
• Excellent communication skills including presentation written and verbal abilities
• Ability to manage complex accounts and deliver innovative solutions to customer requirements
• Strategic thinking and ability to influence client roadmaps and strategic visions
• Expertise in multiple Adobe solutions with certifications in business practitioner roles
• Technical confidence and actionable knowledge of Adobe investments for a comprehensive view
• Collaboration skills to work effectively with engineering and other teams
• Strong research and knowledge dissemination capabilities
• Leadership and mentoring skills to support and guide junior team members
• Entrepreneurial mindset and ability to act independently on new assignments

Pay Range:
$40.00 - 49.86/hour