Manager, Change Management and UAT

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Job Summary:

Oncourse Home Solutions (OHS) is a people-centric organization focused on providing home solutions to customers across the U.S. The Change Management and UAT Manager will ensure the business is prepared to adopt new initiatives and systems, leading user acceptance testing and managing business readiness efforts for successful implementation.

Responsibilities:

• Develop and execute business readiness plans aligned with project timelines and objectives including the user acceptance test strategy.

• Proactively identify and manage business impacts, including changes to processes, roles, and systems.

• Ensure that user acceptance test scenarios are defined early and captured during the requirements phase for downstream development and QA alignment, and successful and timely execution of UAT.

• Collaborate with project managers, product owners and business stakeholders to ensure alignment and readiness to ensure high user adoption post go live and positive stakeholder feedback.

• Conduct readiness assessments and gap analyses to identify areas requiring additional support or intervention.

• Lead user acceptance testing ensuring signoffs are obtained prior to go-live, collaborate with training team on end user training, communication, and engagement activities to prepare end-users and stakeholders.

• Monitor and report on readiness progress, risks, and issues on projects and sprint deliverables.

• Support production deployments validations, facilitate end-user feedback mechanisms, gather satisfaction metrics, and support continuous improvement initiatives post-implementation.

Qualifications:

Required:

• 8+ years of experience in IT, business analysis, quality assurance, or program delivery, with at least 5+ years in a role focused on Business readiness.

• 3+ years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay.

• Strong knowledge of Agile and Waterfall methodologies.

• Demonstrated success in leading cross-functional UAT efforts in large-scale transformation or enterprise-level programs.

• Proven experience in change management, stakeholder engagement, and business operations readiness.

• Excellent communication, facilitation, and conflict resolution skills.

• Strong analytical and problem-solving skills with attention to detail.

• Proficiency in Microsoft O365.

• Bachelor’s degree in engineering, Computer Science, or related field (or equivalent experience).

• Certification in Change Management (e.g., PROSCI), ISTQB, or similar credentials.

Company:

Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements. Founded in 1992, headquartered in Naperville, Illinois, USA, team size 501-1000 employees, currently Late Stage. Oncourse Home Solutions has a track record of offering H1B sponsorships.