Associate Technical Account Manager

Disclaimer: Please be advised that the most accurate and up-to-date information about our open rolesincluding job descriptions compensation and benefitscan only be guaranteed on our official job board. For the latest listings and details please visit: US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker were empowering traders to take control of their financial destiny. How do we do it We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out NinjaTrader equips traders with award-winning software and brokerage services to navigate the worlds leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Since 2003 NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.

But were not stopping there. Were constantly evolving pushing boundaries and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools real-time support and a community of like-minded traders.

So why work at NinjaTrader Here youre not just part of a team; youre part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection professional development and employee recognition initiatives. Sounds too good to be true Take it from our employees.

Join us as we redefine whats possible in trading advocate for our customers and continue our journey toward becoming the worlds top retail-focused trading platform in the world.

What youll do:

NinjaTrader is seeking an Associate Technical Account Manager (TAM) to lead strategic relationships with our most important B2B customers. You will act as the trusted advisor and single point of contact managing complex technical and commercial interactions across the customer lifecyclefrom onboarding through scale and support.

This role is designed for a hybrid technical expert and relationship builder someone who is equally comfortable advising senior technical stakeholders translating feedback for engineering teams and tracking performance metrics to deliver tangible business outcomes.

Internally you are the voice of the customer. Externally you provide assurance and insightconnecting the dots across technical issues product opportunities and customer goals.

In this role you will:

• Act as the primary post-sale technical contact for a portfolio of strategic enterprise accounts
• Guide customers through onboarding integration adoption and ongoing success with NinjaTraders APIs platform and services
• Drive joint planning conduct executive business reviews and provide clear metrics to demonstrate value and progress
• Ensure Tier 1 Customer Success metrics and CSAT goals are met or exceeded
• Lead discovery solution design and implementation guidance for APIs market data integrations webhooks and cloud-native services
• Own the resolution of complex technical issuesdiagnosing root causes coordinating cross-functional responses and keeping customers informed
• Maintain technical expertise in cloud architecture data streaming and middleware solutions to offer credible actionable guidance
• Translate customer goals and feedback into prioritized requirements and insights for Product Engineering API and Customer Support
• Influence roadmap development by aggregating feedback from top-tier customers and sharing trends with product leadership
• Serve as a partner to Sales and Product teams in pre-sales expansions SoW development and onboarding transitions
• Employ Agile methods and tools to coordinate implementation integration and support projects across internal teams
• Track key health indicators and proactively flag risks bottlenecks or delays
• Facilitate blameless retrospectives and process improvements to continuously improve delivery

What youll need:

• 2 years in a technical customer-facing role (e.g. Technical Account Manager Solutions Engineer Technical Relationship Manager Technical Program Manager API and/or Solutions Engineer) in a SaaS fintech or market data context
• Proven track record managing complex B2B relationships and delivering successful outcomes across technical and business stakeholders
• Deep familiarity with RESTful APIs OAuth JSON WebSockets and cloud platforms (e.g. GCP AWS Azure)
• Ability to diagnose prioritize and resolve multi-layered technical issues collaboratively
• Excellent written and verbal communication skills tailored to both technical and non-technical audiences
• Strong organizational skills with experience juggling multiple projects in an Agile fast-paced environment

Bonus points for:

• Background in trading platforms market data systems or financial regulatory compliance (e.g. SOC 2 PCI-DSS)
• Experience contributing to or managing product lifecycle milestones in collaboration with engineering teams
• Comfort with scripting (Python JavaScript) for debugging POCs or light automation

Compensation:

The salary range for this role will be $110000.00 - $125000.00 addition this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago IL. *There may be remote flexibility for exceptional candidates in the following states: California Colorado Florida Georgia Illinois Indiana Minnesota New Jersey New York North Carolina Ohio Oregon Pennsylvania South Carolina Texas Utah Virginia Washington Washington DC Wisconsin.

Hybrid:

For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and addition to these weekly remote days we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays.

Our Core Benefits Include:

• Generous PTO
• 7 Paid Holidays Annually 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health Vision Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

Required Experience:

Manager