Customer Service Representative
- Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
- Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
- Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
- Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
- Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
- Hourly salary based on experience
- Career Advancement opportunities
- Positive Work Environment
- Recognitions and Rewards
- Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
- Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
- Position requires you to be available to work in the office, not remotely
- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
- Must have the ability to walk short distances and sit for prolonged periods of time.
- Noise level is moderate in an office environment.
- High school diploma or equivalent; AA/BA preferred.
- One (1) – three (3) years of customer service experience, or administrative background preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Attention to detail and accuracy in data entry.
- Ability to work in a fast-paced environment and able to prioritize tasks.
- Patience, empathy, and a customer-centric mindset.
- Ability to work effectively in a team and handle high-stress situations with professionalism.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Recommended Jobs
Field Service Technician
Field Service Technician JOB-10045322 Anticipated Start Date November 17 , 2025 Location Berkeley , CA Type of Employment Contract Employer Info …
Corporate Strategic Finance Director
LaSalle Network has partnered with a fast-growing software startup in Chicago to identify a Director of Strategic Finance . This role will be instrumental in shaping the company’s financial strateg…
Regional Driver - New Drivers Welcome - Champaign, IL Area
We are looking for new and experienced drivers with a valid CDL Class A license for this role. No experience needed. Will train! Responsibilities ~ Regional Route - Home Every Two Weeks ~…
Sr. Manager, Associate Treasury Management Consultant Team Lead
Sr. Manager, Associate Treasury Management Consultant Team Lead This role is a leadership opportunity with a dual mandate of driving associate development and portfolio management. As the Ass…
Service Technician/Mechanic - GSE/Diesel (Chicago, IL)
Service Technician/Mechanic - GSE/Diesel (Chicago, IL) The opportunity TCR North America is growing fast, and we're looking for a skilled and motivated Service Technician/Mechanic – GSE/Diese…
Clerical Assistant
Clerical Assistant JOB-10045415 Anticipated Start Date December 15, 2025 Location Brooklyn, NY Type of Employment Contract Hire Employer Info Our client provid…
Coordinator, Marketing
CHICAGOLAND SPEEDWAY Chicagoland Speedway is a 1.5-mile oval located in Joliet, Ill., approximately 30 miles south of downtown Chicago on Old Historic Route 66. On July 3-5, 2026, NASCAR will make …
Dual Credit Adjunct, Hospitality and Culinary Management
Dual Credit Adjunct, Hospitality and Culinary Management, at Lake County Tech Campus College of Lake County Part Time REQ-00000623 Why choose the College of Lake County for your next opp…
Physician Recruiter, Full Time
The salary range for this position is $38.04 - $51.35 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positi…
Associate Specialist, Issues Management
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is p…