Supervisor, Delivery and Install

Supervisor II, End of Mile Delivery & Install

POSITION PROFILE:

Responsible for the coordination delivery of equipment to customers in a timely manner. Supervises 40 20 or more delivery personnel in remote and multiple delivery locations. Ensures DOT and state law compliance. Manage the processes, people and assets that are utilized in fulfilling customer orders for equipment including warehousing, delivery, and reverse logistics. Responsible for managing all activities of Transfer Centers. Works in conjunction with Dispatch Dept. interact with Corporate Transportation to meet corporate goals. RFC Fleet management.

Job Duties and Responsibilities:

• Assists with planning routes for delivery trucks on a daily basis according to customer’s request.
• Communicates special needs and requests to delivery drivers.
• Ensures equipment is configured according to the pick ticket/sales order.
• Ensures all paperwork is processed accurately and completely.
• Communicates issues to Sr Mgr of Transportation.
• Enforce that the delivery fleet and driving staff are compliant with all DOT and state laws.
• Works in conjunction with Safety Mgr to maintain delivery vehicles and develops manage preventive maintenance schedule.
• Works in conjunction with Dispatch to coordinate with third party delivery companies.
• Ensures delivery times are met and correct equipment is shipped out.
• Responsible for safe and proper loading/receipt of equipment being shipped to transfer center locations and/or configuration centers.
• Assist with the creation of processes and procedures to ensure the success of the operation.
• Identifies customer's needs and determines appropriate action; refers calls to appropriate party.
• Supports various multiple channels.
• May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.
• Effectively recruits, interviews, and selects staff. Coaches, mentors, provides advice and guidance to staff on employee development and performance-related matters.
• Works in conjunction with different RFC departments to ensure delivery requirements are met.
• Performs and ensures performance evaluations are given on a timely basis.
• Works closely with other functional areas to ensure external and internal customer needs are met.
• Manages delivery expenses and meets budget guidelines.
• Establishes and tracks performance measurements for delivery operations within the Regional Fulfillment Center and manages to the appropriate metric requirements.
• Responsible for the on-time delivery of equipment to customers.
• Ensures the compliance of equipment inventory policies and procedures within the transfer center(s).
• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
• Conducts themselves at all times in accordance with RICOH’s code of ethics.
• Performs other duties as assigned.
• Financial Responsibility:
• Facility delivery costs.
• Limited scope of authority within pre-established specific policies, procedures, and guidelines.
• Incumbent actions may impact some adjacent units and immediate work unit.

Qualifications (Education, Experience and Certifications):

Typically Required:

• Four-year college degree (BS or BA), or equivalent experience, is required.
• Five years supervisory and management experience in the transportation/delivery industry are required.

KNOWLEDGE, SKILLS, And Abilities:

• General knowledge of Oracle/Transportation Management Systems is required.
• Ensure compliance with DOT standards and Inter/Intra state rules and standard trucking industry practices and procedures is required.
• Strong interpersonal skills.
• Strong communication/organizational skills.
• Basic negotiating and conflict management skills.

Working Conditions, MENTAL AND PHYSICAL DEMANDS:

• Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction – prepare, provide and convey diversified information.
• Working conditions regularly expose individuals to conditions that could result in minor cuts and burns.
• There is frequent exposure to chemical solvents and cleaners.
• Physical effort is required in the lifting of tool cases, and assorted equipment weighing up to 75 pounds, as well as the ability to move objects on wheels that may weigh up to 700 pounds.
• Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.