Customer Service Representative - Senior

Description

Location: 1160 N. Plaza Drive, Schaumburg, IL 60173

Work Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Workplace Type: On‑Site

Job Summary

We are seeking a reliable and detail‑oriented Customer Service & Administrative Support Representative to support daily client service and administrative operations. This on‑site role requires a professional who can balance customer-facing responsibilities with administrative tasks in a fast‑paced environment. The ideal candidate has prior experience in customer service, administrative support, or both , and communicates with tact, diplomacy, and professionalism.

Key Responsibilities

• Serve as a primary point of contact for clients, responding to inquiries via phone and email with professionalism and accuracy
• Provide high‑quality client/customer service while handling multiple requests and priorities simultaneously
• Perform administrative support tasks such as documentation processing, data entry, record maintenance, and report tracking
• Coordinate with internal teams to resolve client issues and support operational workflows
• Maintain accurate records and ensure information is properly documented and up to date
• Build and maintain strong cross‑functional working relationships across departments
• Communicate clearly and professionally in both written and verbal correspondence
• Apply a basic understanding of brokerage regulations and rules governing client accounts (training provided as needed)

Required Qualifications

• Experience in customer service, administrative support, or a combination of both
• Strong written and verbal communication skills
• Ability to work independently while contributing effectively to a team environment
• Strong organizational skills with attention to detail
• Ability to manage multiple responsibilities in a structured, on‑site setting
• Professional, tactful approach when handling client needs and sensitive information

Preferred Qualifications

• Experience in a brokerage, financial services, or other regulated environment
• Familiarity with client account documentation or compliance-related processes
• Customer‑facing administrative experience in a professional services setting
• Licensing is preferred but not required

Work Environment

This position is on‑site at our Schaumburg, IL office. Candidates must be available to work Monday through Friday, 8:30 AM to 5:00 PM .

Experience Level

Entry Level

This is a Contract position based out of Schaumburg, IL.

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Schaumburg,IL.

This position is anticipated to close on Apr 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.