FOH - Servers, Hosts, Bartenders, Runners/Bussers

About the Job:
Looking for friendly, reliable, flexible, customer-service-minded servers, hosts, bartenders, and runners/bussers. Expanded Evanston restaurant with patio and private dining to open at the end of August. Full-time and part-time possible, evening and weekend availability is required.

• Maintain a positive, hospitable, empathetic, and professional attitude toward customers and co-workers at all times.

• Gain knowledge of all our products and services with the ability to answer questions accurately.

• Acknowledge and resolve any customer issues and complaints.

• Keep up with the side work, keep things clean and orderly.

• Communicate and coordinate with customers, kitchen, and colleagues effectively.

• Ensure customer satisfaction and provide professional customer support.

• Provide customer and other feedback to the Soul & Smoke team.

• Specific tasks are role-dependent.

REQUIREMENTS:

• Ability to stay calm and respectful under stress, and if customers are upset.

• Able to walk/stand for most of the shift, and to lift up to 50 pounds.

• Comfortable using handheld POS system.

• Experience working with customer support.

• Quick problem-solving capabilities.

• Ability to multitask and keep organized.

• Ability to work in a team with different personalities.

• Prior food experience and knowledge.

• Evening and weekend availability required.

• Valid food handler and BASSET alcohol service certificates required within 30 days of starting employment.

Job Details:

• JOB TYPE: Part-time or full-time, hourly positions.

• PAY: Starting at $16-25 per hour, plus pooled revenue share/service charge of $5-9+ per hour additional

• BENEFITS: Staff meals, plus dining and catering discounts. Accrued paid leave and sick leave. Health insurance and retirement plans for full time staff.