CRM Solutions Lead

CRM Solutions Lead

We are seeking an experienced CRM professional to join our team in our Lisle office. In this role, you will support SAP Sales Cloud / Service Cloud implementations for our clients, serving as a key member of the project team across enterprise CRM programs. The ideal candidate will have strong experience working with enterprise-grade CRM platforms such as SAP, Salesforce, Microsoft Dynamics, Oracle, or similar — and be open to working with SAP Sales/Service Cloud .

This is a full-time opportunity for a motivated professional who wants to grow into a broader leadership role while working on high-impact client engagements.

Travel: Occasional travel to client locations based on project needs.

Key Responsibilities

• Support the architecture, design, and implementation of enterprise CRM solutions for client engagements

• Work closely with business stakeholders, functional teams, and technical teams to define CRM strategy and solution design

• Translate business requirements into scalable and efficient CRM solutions

• Provide guidance on best practices, system design, integration approach, and CRM roadmap

• Support solution planning, estimation, and implementation governance

• Collaborate with client teams during workshops, design sessions, testing, and deployment activities

• Ensure the CRM solution aligns with business goals, user needs, and enterprise standards

• Mentor team members and contribute to building internal CRM and SAP cloud capabilities

Required Qualifications

• Experience with enterprise CRM platforms such as SAP, Salesforce, Microsoft Dynamics, Oracle, or similar (implementation, configuration, or business analysis experience)

• Willingness to work with SAP Sales Cloud / Service Cloud (training and support will be provided)

• Strong understanding of CRM processes, especially in sales and service functions

• Experience working directly with clients and cross-functional teams in a consulting, implementation, or business analysis environment

• Ability to lead solution discussions and contribute to architecture decisions

• Strong communication, stakeholder management, and problem-solving skills

Preferred Qualifications (Nice to Have)

• Hands-on experience with SAP Sales Cloud and/or SAP Service Cloud

• Prior experience leading CRM implementations as an architect, lead, or senior business analyst

• Experience with system integrations, enterprise architecture, and CRM transformation initiatives

• Background in consulting or client-facing delivery roles

Work Location and Travel

This role is primarily based out of our Lisle office . Some travel to client locations will be required depending on project and client needs.

Growth Opportunity: This position offers an excellent opportunity for someone looking to grow into a leadership role while working on strategic CRM transformation programs for clients.

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