Customer Service Representative
- Research and/or tracking of an order
- Contacting vendors for pricing, order status and tracking
- Expediting a pick on an order or any other distribution request
- Estimated delivery dates or lead times on products
- Updates and status of repair orders
- Building solid relationships with other internal departments and vendors
- Evaluation of current processes for improvement and work on recommendations with management
- Working as a team to manage daily workflow
- Handling escalated customer issues when necessary
- Answering emails and incoming calls from internal customers as needed
- High School Diploma or equivalent
- 2 years of Customer Service Experience
- Proficient in Microsoft Office applications
- Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders
- Excellent organizational and creative problem solving skills
- Excellent typing and data entry skills
- Demonstrated resourcefulness with critical attention to detail
- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadline
- Demonstrated ability to quickly learn new systems and processes and put them into practical use
Team Lead
LaSalle Network
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