Beverage Manager

As the Service / Beverage Manager , you will report directly to the General Manager. You will be responsible for managing the floor, opening and closing the restaurant, and supervising employees.

• Benefits & Perks: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, paid sick leave, 401(k) program, career mentorship and growth potential, and dining incentives across our 20+ establishments!

• About Boka Restaurant Group: Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of American’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here:

Schedule: Five days a week onsite; the schedule will vary based on business needs including nights, weekends and holidays.

SERVICE DUTIES

• Complete opening tasks, as assigned by position and manager shift schedule, including a complete walk through to ensure the restaurant is set for service and staffing is optimal
• Assist and/or lead pre-shift meeting, as required
• During service, assist with floor management and follow restaurant-specific service procedures – this includes but is not limited to touching tables, running food & communicating with the kitchen, overseeing team & keeping team members on task, ensuring restaurant & restroom cleanliness, answering phones & assisting reservationist, seating guests, monitoring the door, and troubleshooting basic guest service issues
• Deliver superior guest experience and strive to make every guest leave happy, promoting positive reviews
• Manage team members during daily shift, including directing team members during the shift and troubleshooting employee issues, with escalation of all major issues to senior management
• Monitor restaurant email and respond to guests, with serious issues escalated to senior management
• Complete closing/end of shift tasks, as assigned by position and manager shift

MANAGEMENT RESPONSIBILITIES

• Manage staff education programming, including preparing training materials and communicating trainings with team members, as assigned by senior management, and assisting day-of training sessions
• Assist with hourly employee hiring process, including reviewing applications, interviewing candidates, and referring strong candidates to senior management for final interview & hiring decision
• Assist with personnel file management by following HR procedures
• Participate in employee development, including performance reviews, supporting employees, responding to employee concerns & questions, and escalating all employee issues or concerns for further action as determined appropriate by senior management
• Participate in weekly management meetings
• Write staffing schedule for review according to guidance and assignment by GM
• Be a leader in developing and cultivating a professional and growth-focused positive work environment
• Support team with special projects, tasks, and duties, as required for restaurant operations and assigned by senior management
• Follow BRG uniform guidelines and ensure staff is also following uniform guidelines

FINANCIAL PERFORMANCE & ACUMEN

• Maintain restaurant supplies for categories assigned by GM, including tracking inventory, managing to budget, and placing orders
• Manage monthly beverage inventory, including keeping storage and back bars organized, ensuring recipe adherence, and cost/pricing accuracy in the inventory and POS systems
• Have a working understanding of invoice coding and submission
• Assist with daily labor audits, entry of tips into the timekeeping/payroll system, and troubleshooting issues
• Follow day-to-day financial systems set by senior management and regularly track performance to goals for Sales, COGS, Labor, and Comps
• Participate in management training as scheduled and assigned by senior management

BEVERAGE PROGRAM RESPONSIBILITIES

• Maintain beverage program (spirits, beer, wine, NA), including managing list, purchasing, and inventory
• Responsible for accurate use of Inventory Management Software, including weekly and monthly analysis
• Perform monthly inventories
• Assist with hiring, training, and scheduling of bar teams
• Ongoing education of the staff on the entire beverage program
• Work with the bar team on seasonal cocktail changes
• Ensure proper storage of beverage products

PHYSICAL REQUIREMENTS

• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
• Safely and effectively use all necessary tools and equipment
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven, and slick surfaces

Managerial Expectations :

• Hospitable : We are known for exceptional customer service in all of our pursuits, and it is your job to uphold these high standards and to find ways to go above and beyond the client's expectations.

• Positive, Personable, and Professional . As we all work closely together, we always want to bring positive energy to the group. It is important to clearly, politely, directly and effectively communicate with your staff, fellow managers, corporate management, and guests.

• Flexible . This is of utmost importance, as the restaurant industry can be very unpredictable. Be willing to do what is asked of you if it benefits the Group as a whole, even if it isn’t exactly outlined in this job description or your expected schedule.

• Accountable and Responsible. We hold each other accountable to follow through on all commitments with a sense of urgency and consistency. It is important to be accountable for your actions and to hold others accountable for their actions. As a manager, you lead by example, and being punctual, responsible, and consistent with your work ethic and personality will ensure success for you and your team.

• Solution Orientated. We work in an extremely fast-paced environment, and many aspects of our careers require quick thinking and the ability to manage many things at once. Should any problems arise in any facet of your work, you should be able to identify the problem and offer thoughtful, achievable, and appropriate solutions. Having the ability to prioritize the many tasks you are responsible for and complete them in order of importance and with keen attention to detail on all aspects is key.

• Ambitious and Self Aware. There may not be supervision or direction available at all times, so we expect you to maintain high standards for yourself without needing to be told. We look for employees who know their self-worth and are excited about their career day in and day out. It is important to continually push yourself forward by constantly learning, seeking to improve, and never resting on your laurels. It is also important that you are able to receive feedback—both positive and constructive criticism—in order to succeed, grow, and develop within your role and continue to move forward within the company.

• An Ambassador of BRG. Perhaps most importantly, we expect all staff of Boka Restaurant Group, regardless of position, to be professional, courteous, and respectful of all other restaurants in the industry. As a Boka Restaurant Group employee, be mindful of your actions in public and know that you are representing our brand whether you’re on the clock or not.

If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you! Boka Restaurant Group is an equal opportunity employer.