Treatment Coordinator
- Accountability
- Continuous Improvement
- Inclusion
- Integrity
- Respect
- Teamwork
- Transparency
- Consult with patients to understand their oral health history, concerns, and objectives.
- Explain the treatment plan, address patient concerns, and answer any questions.
- Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.
- Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
- Manage and maintain the payment options and policies for patients.
- Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
- Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
- Track patient accounts receivable and outstanding balances to ensure timely payment.
- Assist in Practice’s collections protocol for all outstanding balances.
- Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.
- Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
- Updating TC Spreadsheet on a daily basis
- Conducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)
- Greet and check patients in and out before and after treatment.
- Participate in Marketing events
- Cash Handling
- Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
- In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
- Responsible in helping to maintain a clean/sanitized clinic/office area.
- Other tasks as assigned.
- High school degree or GED equivalent
- 3 years of customer service experience
- 2 years of sales experience
- 1 year of Treatment Coordinating experience
- Knowledge of medical terms and practices
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
- Excellent problem solving and de-escalation skills
- Excellent written and verbal communication skills
- Monday – Wednesday 8:45am – 5:00pm
- Thursday & Friday 6:45am – 3:00pm
- 2 Saturdays per month
- Two 9:45 am to 6:00 pm shifts per month
- 1010 S Arlington Heights Rd,, Arlington Heights IL 60006
- Travel availability to Dekalb, Algonquin, Mundelein, Glendale Heights
- Full time
- Paid Training
- Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
- Clinical Bonuses
- Paid Time Off
- Holiday Pay
- Medical, Dental, Vision, and Life Insurance
- Accident Insurance
- Short-Term Disability
- Long-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Pet Insurance
- Tuition Assistance Program
- Identity Theft Protection
- MetLife Met Law Legal Insurance
- Transit Reimbursement - Commuter Account
- Free and discounted Orthodontic Treatments
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