Healthcare Operations Specialist - Onsite

Healthcare Operations Specialist

Neolytix | Chicago, IL (On-site) | Full-time

About Neolytix

Neolytix is a healthcare management services organization supporting 270+ provider groups across credentialing, enrollment, revenue cycle management, patient access, and payer analytics. We’re building InCredibly — a provider data intelligence platform that’s changing how credentialing and enrollment operations work. Our Chicago office is the US hub of a global team spanning three countries.

The Role

You’ll be a credentialing and enrollment operations specialist who also serves as the voice of our platform to prospects and clients. This role combines hands-on healthcare operations work with product demonstrations, webinars, and a growth path into product management for someone who wants to shape the tools they’ve spent their career wishing existed.

This is an in-office position at our Chicago location. We’re a small, senior US team — you’ll work directly with company leadership and have outsized impact from day one.

What You’ll Do

Credentialing, Enrollment & Licensing Operations

• Support provider credentialing, enrollment, and licensing workflows alongside our President & COO, working directly with clients and payer organizations

• Manage onshore client communications related to provider onboarding, enrollment status, and credentialing timelines

• Visit local clients for relationship management, document collection, and operational support

• Support payer contract negotiation communications — drafting correspondence, tracking responses, and coordinating follow-ups

Product Demonstrations & Webinars

• Conduct product demonstrations of InCredibly, our credentialing and enrollment platform, for prospects, clients, and industry analysts

• Lead and support webinars on credentialing operations, enrollment workflows, and industry topics

• Translate your operational experience into compelling product narratives that resonate with healthcare administrators and practice managers

Product Growth Path

• Participate in product sprint reviews, contributing domain expertise to platform development decisions

• Over time, take on product ownership responsibilities including backlog grooming, user story development, and user acceptance testing

• Serve as the bridge between operational reality and product design — the voice of the credentialing professional in every product conversation

Office Operations

• As part of a small US team, help keep the Chicago office running — supplies, scheduling, travel coordination, and basic administrative support

What We’re Looking For

Must Have

• 3–5 years of direct experience in provider credentialing, enrollment, or licensing — at a provider organization, health plan, CVO, or MSO

• Working knowledge of CAQH, NPPES/PECOS, state licensing boards, and payer enrollment processes

• Strong verbal and written communication skills — you can explain a credentialing timeline to a CFO and a payer enrollment delay to a frustrated practice manager with equal confidence

• Organized, structured thinker who manages multiple workflows and deadlines without dropping balls

• Comfortable with technology and able to learn new platforms quickly; you form opinions about why software is built the way it is

• Willing to work on-site at our Chicago office full-time

Nice to Have

• Experience with provider enrollment across multiple states or payer types (commercial, Medicare, Medicaid)

• Familiarity with Power BI, HubSpot, or healthcare analytics tools

• Experience presenting to groups — whether client trainings, team meetings, or conference sessions

• Exposure to healthcare technology platforms (credentialing software, practice management systems, EHRs)

• Bilingual English/Spanish is a plus

Why This Role Is Different

Most credentialing jobs are heads-down task execution with a ceiling. This one puts you in the room with company leadership, in front of clients and prospects, and on the path to product management in health IT. You’ll use your operational expertise every day — and you’ll also shape the platform that’s automating the workflows you know better than anyone.

If you’ve ever looked at the tools you use and thought “I’d build this differently,” this is your chance to prove it.

Compensation & Benefits

• Competitive salary commensurate with experience

• Health, dental, and vision benefits

• Growth path into product management with mentorship from leadership

• Direct exposure to platform development, client strategy, and company operations