37818 | Collections Supervisor
Added - 11 hours ago
37818 | Collections Supervisor
Accounting/Finance
Hoffman Estates, Illinois | Direct Hire
Job Description
Job Title: Collections SupervisorLocation: Hoffman Estates, IL
Salary Range: Up to $75,000
Benefits:
- Medical, Dental, Vision Insurance
- 401k
Our client, is a high-growth, private equity-backed company that is a Collections Supervisor. This is an exciting opportunity to play a key leadership role, driving process improvements, implementing change, and mentoring a team in a fast-paced, collaborative environment. The Collections Supervisor will oversee a team of collection associates, ensuring effective management of overdue/delinquent accounts while fostering a culture of accountability, continuous improvement, and cross-functional collaboration. This leader will influence business outcomes by driving operational excellence, improving collection processes, and supporting the professional growth of their team.Key Responsibilities:
- Supervise the day-to-day operations of the collections team
- Monitor collection activity to ensure compliance, quality, and achievement of monthly production targets.
- Review, develop, and implement policies and procedures for continuous process improvement.
- Lead initiatives to standardize and automate processes, enhancing efficiency and productivity.
- Provide coaching, feedback, and development plans for direct reports, setting annual goals and tracking progress.
- Collaborate with cross-functional stakeholders to optimize customer contact and collections processes.
- Handle escalated customer issues with professionalism, transparency, and problem-solving skills.
- Assist with ad hoc projects, reporting, and additional duties as assigned.
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field OR equivalent combination of education and experience.
- 7–10 years of experience in collections, cash application, or customer invoicing.
- Minimum 3 years of hands-on supervisory/leadership experience.
- Proven ability to lead, train, and develop a high-performing team.
- Strong process improvement experience, preferably with ERP and collections systems.
- Excellent attention to detail, organizational skills, and problem-solving abilities.
- Strong written and verbal communication skills with the ability to build positive internal and external relationships.
- Proficiency in Microsoft Office Suite (Excel expertise required).
- Experience with NetSuite and/or Versapay.
- Prior exposure to the waste management or environmental services industry.
#FSIL2025
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