Operations Improvement & Transformation Manager
Leads and supports initiatives that improve business operations, organizational effectiveness, and strategic execution across multiple functions. Partners with cross-functional teams to evaluate, design, implement, and optimize business processes, ensuring operational outcomes align with organizational goals and priorities. Manages a diverse portfolio of projects and operational initiatives, providing oversight from planning through implementation, performance monitoring, and continuous improvement. Collaborates with business leaders to identify opportunities, develop implementation strategies, maintain business roadmaps, and support data-informed decision-making for executive leadership. Job Responsibility
- Contributes to and executes the strategy around the operations experience and what is important to the success of the business.
- Translates requests from the business into a prioritized list and make trade-off decisions.
- Manages the evaluation, design, execution, measurement, monitoring, and control of existing and new business processes, and the implementation of new or modified processes.
- Coordinates the activities of cross functional teams, task forces, critical projects or initiatives, and ensures they are working as efficiently and effectively as possible.
- Collects, analyzes, compiles, and reports project and portfolio strategy, planning & progress information through various reporting systems/tools, including financial, staffing, milestone progress and goal completions
- Analyze impacts of new or anticipated strategies and decisions.
- Facilitates and develops strategic communications for executive level management
- Works with stakeholders, identifies any issues that may be found, and provides guidance for the best way forward.
- Manages staff, including hiring, motivating, developing and accessing performance
- Bachelor degree and at least 2 years of experience in project management including managing a Project Portfolio and providing portfolio dashboards and reports OR High School/GED and at least 5 years of experience in project management including managing a Project Portfolio and providing portfolio dashboards and reports
- Experience in business process management
- Experience managing a large portfolio (50+ active projects) with multiple business stakeholders
- Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives)
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience in managing teams across business units
- Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
- Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).
- Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).
- At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
- Experience in retail, pharmacy, healthcare, or other fast-paced operational environments.
- Strong proficiency in Microsoft Office Suite, with advanced skills in PowerPoint, Excel, and Word.
- Demonstrated ability to develop clear, concise executive presentations, summaries, and reports for leadership audiences.
- Excellent organizational and time management skills with the ability to manage multiple priorities and projects simultaneously.
- Strong analytical and problem-solving skills with attention to detail.
- Effective written and verbal communication skills with the ability to collaborate across cross-functional teams.
- Ability to build relationships with stakeholders at all levels of the organization.
- Continuous improvement mindset with experience identifying opportunities to enhance processes, efficiency, and operational performance.
- Experience supporting business process improvement, project management, or strategic initiatives is preferred.
Salary Range: $102800 - $164400 / Salaried
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