Order Fulfillment Coordinator

Customer Support Specialist

Job Description

As a Customer Support Specialist, you will be responsible for entering orders accurately and verifying account details for both B2B and direct-to-consumer channels. You will provide critical administrative support to the sales team, track shipments, manage claims, and handle customer communications, ensuring a seamless order processing experience.

Responsibilities

• Accurately enter orders received via email and fax for B2B and DTC channels.

• Verify account numbers and shipping addresses; provide order confirmations.

• Provide administrative and operational support to the sales team.

• Track shipments using UPS or other carriers; initiate and manage investigations and claims.

• Communicate shipping dates, potential delays, and other pertinent information.

• Offer additional promotions or specials when applicable.

• Create replacement orders and authorize no-charge shipping in cases of company error.

• Accept and verify payment details over the phone, forwarding them to Accounts Receivable.

• Prepare and complete customs documentation for international shipments.

• Coordinate with the warehouse to confirm inventory availability.

• Identify and communicate special shipping or handling requirements.

• Demonstrate commitment to helping customers and propose effective solutions.

• Handle customer complaints and provide follow-up.

• Report customer information updates to the manager or designated team member.

• Communicate e-account setup requests to the appropriate contact.

• Process customer returns, including credits and billing adjustments.

• Adjust credit amounts based on purchase history or promotional pricing.

• Respond promptly and professionally to phone calls and emails.

• Maintain regular attendance and punctuality.

• Perform other duties as assigned.

Qualifications:

• 2+ years of call center experience.

• High school diploma or GED.

• Proficiency in Microsoft Office Suite (Excel, Word).

• Strong administrative support and data entry skills.

• Basic Excel knowledge.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Vernon Hills,IL.

Application Deadline

This position is anticipated to close on Aug 1, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.