Account Supervisor

Job Title: Account Supervisor

Job Location: Des Plaines-USA-60016

Work Location Type: On-Site

Salary Range: $60,000.00 - 72,218.39

About Us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

As an Account Supervisor , you will be the key link between our airline customers and our operations team. You’ll oversee daily service delivery, ensure customer satisfaction, and manage account performance. This role requires strong leadership, communication, and problem-solving skills in a fast-paced environment.

Flexibility to work weekends is required. Typical days off for this role will be Tuesday and Wednesday .

Compensation & Benefits

• Competitive Pay
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

Main Accountabilities

Account Management

• Build and maintain strong relationships with assigned airline accounts, acting as the liaison between the Customer Service Center, the airline, and the Key Account Manager.
• Ensure accurate billing, provisioning, and inventory control in line with customer standards.
• Oversee daily par levels and equipment inventories to ensure timely and accurate reporting.
• Guarantee on-time departure of all flights by following catering guidelines.
• Support operational departments during airline cycle changes and menu updates.
• Monitor compliance with customer specifications, food safety standards, and company policies in cooperation with the Quality Manager.
• Coordinate and participate in customer evaluations, distribute feedback to managers, and ensure timely responses.
• Track quality scores, flight attendant feedback, and delay reports to drive continuous improvement.
• Assist the Executive Chef with menu presentations and chef tables as needed.
• Participate in special customer projects and initiatives.

Leadership

• Organize, staff, and direct your area of responsibility to ensure smooth operations.
• Guide, motivate, and develop team members in alignment with company values and HR policies.
• Coach employees through the Global Performance System (GPS) and support career development activities.
• Promote company values and management principles within your department.
• Plan, implement, and manage cost budgets, taking corrective action when needed.
• Support company-wide initiatives such as Global Quality Standards, Lean Manufacturing, Food Safety, and Employee Safety programs.

Knowledge, Skills and Experience

• Strong leadership and communication skills with the ability to manage multicultural teams.
• Experience in account management, operations, or customer service (hospitality or food service preferred).
• Excellent organizational skills and attention to detail in a fast-paced environment.
• Ability to balance customer expectations with operational requirements.
• Flexibility to work weekends, with typical days off on Tuesday and Wednesday .

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.