Front Desk Specialist

Position: Front Desk Specialist

Reports to : Front Desk Manager

Classification: Full-time non-exempt (hourly)

Salary Range: $17.50-$21.50 per hour (Bilingual candidates will receive a pay differential)

Location: Granite City, Illinois

Benefits

Benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment.

Job Summary

The Front Desk Specialist helps ensure that all patients we serve have a compassionate and supportive experience with Hope Clinic for Women. This position is critical to building patient confidence and providing excellent patient care by demonstrating high customer service standards.

Duties and Responsibilities

Front Desk and Patient Services

• Ensure timely and efficient execution of all front desk activities, making appointments, registering and checking-in/out patients, maintaining patient medical records, obtaining any additional consents needed for services and greeting visitors.
• Ensure timely and efficient execution of all patient services activities, such as answering the phone, completing intakes, obtaining informed consent, providing referrals to patients, and securing funding for patient financial assistance.
• Provide information on abortion, additional pregnancy options, and other medical services to patients as needed.
• Maintain effective communication with clinical and administrative staff to ensure complete and accurate identification and treatment of patient needs.
• Ensure the accuracy of patient payments and medical insurance related processes and collections.
• Ensure accuracy of all patient information in paper and electronic medical records.
• Demonstrate complete discretion when discussing patient information; adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.
• Actively communicate with the Front Desk Supervisor, additional supervisors, and other staff during clinic operations to ensure optimal patient flow and reduce patient wait times.
• Monitor patient feedback and contribute to the process of resolving complaints and service issues.
• Establish and maintain effective working relationships with all staff, departments, and clinicians and support a positive image of Hope inside and outside the organization.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Qualifications

• Bilingual in English and Spanish highly preferred (will receive a pay differential)
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• Some professional experience; ideally at least one year of customer service experience in a healthcare setting.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position also operates in a clinical environment.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This role requires frequent sitting.

Application process

Send application to [email protected]

Include the following:

• Resume
• Brief statement on what reproductive justice means to you

Hope Clinic for Women

Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care.

We are a state-licensed ambulatory surgery center with more than 40 staff members. We train health care providers from regional hospitals in first and second trimester abortion care. Hope Clinic is a member of the National Abortion Federation (NAF) and the Abortion Care Network (ACN).

Diversity is a core value at Hope Clinic. We are passionate about building and sustaining an inclusive and equitable working and growth environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

You can find out more about Hope Clinic at

Job Type: Full-time

Pay: $17.50 - $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Work Location: In person