Customer Service

Are you an experienced doggie daycare or vet office customer service rep? Do you want to join a leader in the pet services industry?

**Please read entire ad and see the "Assessment link below" you must complete in order to be considered for our interview process.

Pet Care Plus provides dog boarding, daycare, grooming, and a variety of additional services to the West Loop and surrounding areas. We are currently looking for candidates to fill the Customer Service role. Successful candidates will have one or more years experience in customer service and client coordination in the Pet Care industry. All applicants should be able to remain standing for long periods of time, be able to lift 50 pounds, and be comfortable working with dogs of varying sizes and temperaments. Must be available weekdays and weekends 1-2 times per month as needed and around holidays. Please do not apply if you cannot work some weekends and around both Christmas and Thanksgiving holidays (The actual holiday the office is closed).

Duties include managing calls/emails, taking reservations, collecting payment, giving tours of the facility, knowledge of clients (both human and canine), and delivering excellent customer service. Industry experience is a must, as well as outstanding written and verbal communication skills!

This is a great opportunity for someone who wants to join a growing business and one of the leaders in the Chicago pet services industry. We offer room for growth, awesome perks, and a great atmosphere for our team members.

So if you are a dog lover with an upbeat personality and excellent work ethic we are looking for you!

As part of our hiring process, we ask you to complete two assessments before moving on to an interview. The Assessments are offered in 70 different languages so you can choose whichever you feel most comfortable taking it in! The first is the Behavioral Assessment which is a brief questionnaire with no right or wrong answers, taking about 2–3 minutes. Select the words that best describe you. The second is the Cognitive Assessment which is a 12 minute timed multiple choice quiz. It's normal not to finish all questions so don't worry. After completing the first assessment, you will receive the second one via email. If you don't see it, check your spam folder or contact us for assistance. These assessments help to give us an idea of your work style and are just part of our process so please take them with a light heart. To start the first assessment, copy and paste this link into your browser (3–5 minutes):

If you have already taken the Assessment with us, please let us know as you can only take it once every 5 years.

Job Type: 20-25 hours

Salary: $18.00 - $20.00 per hour

Expected hours: 20-25 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

License/Certification:

• 1 year experience working with animals (Required)

Work Location: In person

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