Business analyst
Job Title
Business Analyst Job Description Summary Job Description The Business Analyst will be a part of the Business Intelligence team, reporting to the Manager of Analytics and Operations Data. This individual will play a pivotal role in assuring the operational readiness of the C&W Services team, through analyzing/visualizing KPIs, automating current practices, and innovating solutions to help capture new information. Job Description- Unified Insights – Unleashing the full potential of abundant data requires integrating and standardizing information from multiple systems to generate a cohesive and comprehensive view that can be easily visualized for actionable insights.
- Solutions Design – Foster solutions design innovation by exploring new methodologies, tools, and techniques in data analysis to identify creative and effective approaches for addressing complex business challenges and driving meaningful outcomes.
- Automate - Utilize current Power Platforms and Office 365 tools (Excel Macros, Power Automate, PowerBI) to develop automated processes for all business units on the team account (Operations, Safety, Finance, etc.).
- Tell a Story – Develop interactive dashboards, infographics, and visual reports that provide clear and concise representations of complex data sets, catering to individuals across a wide range of skillsets and backgrounds.
- Client Centric – Support client KPI reviews with analysis and insights, driving data-driven discussions for optimizing client experiences and achieving business objectives.
- Document – Considering the multitude of solutions and strategies to be implemented, it is crucial to have comprehensive documentation readily available for end users.
- Teamwork – Build relationships with members from all teams and understand problems that can be fixed with automation or data.
- Train – Teach engaged associates skills to increase the team’s technical abilities.
- Bachelor's degree in a relevant field of study such as industrial engineering, data analytics, computer science, or operations research
- 2-5 years of experience with operations research or data analytics
- Proficient in Excel (Tables, Power Query, etc.)
- Experience with PowerBI (or similar BI tool)
- Experience with data extraction with either SQL or Power Query
- Passion for constantly learning and/or changing skillsets to solve problems
- Ability to present and communicate effectively with end users
- Must be able to work independently and adapt to change
- Familiar with the overall ETL (Extract, Transform, Load) process with data
- Experience in Office 365 Tools/Power Platforms (Power Automate, PowerApps, Teams)
- Experience gathering user requirements from end users
- Ability to determine the level of effort to deliver and support a solution
- Exposure to analytics coding (VBA for Excel, R, Python)
- Able to perform well despite complex or ambiguous challenges
- Constructing dataflows and tables with Microsoft Dataverse
- Proficiency in Data Modeling using tools such as Power BI, Microsoft Dataverse, SQL databases, or similar platforms
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