Mortgage Escrow Manager

Job Description

Job Description

We are looking for an experienced Mortgage Escrow Manager to lead escrow administration and related mortgage servicing functions in the Northwest suburbs of Chicago, Illinois. This role is responsible for guiding daily tax, insurance, and escrow activities while maintaining strong regulatory compliance and service quality for borrowers, clients, and business partners. The ideal candidate brings leadership experience, operational discipline, and a strong understanding of mortgage servicing processes to improve accuracy, efficiency, and team performance.

Responsibilities:

• Direct the daily execution of tax, insurance, escrow administration, and associated servicing activities to support departmental goals and consistent operational performance.

• Oversee the accurate and timely payment of escrowed obligations such as property taxes, insurance premiums, association dues, and similar items to avoid penalties, coverage interruptions, or customer impact.

• Supervise monitoring of non-escrow loans to confirm taxes and insurance remain current, and ensure appropriate follow-up is completed with borrowers and clients when issues arise.

• Manage adherence to lender-placed insurance requirements, including proper handling of coverage placement, tracking, and cancellation activities.

• Ensure escrow analyses are completed correctly and within required timelines while using technology and automation to strengthen consistency and efficiency.

• Maintain compliance with applicable federal and state regulations, investor standards, insurer expectations, and client servicing agreements related to escrow and payment processing.

• Oversee vendor relationships for tax services, insurance tracking, and other third-party support functions to confirm service levels and contractual obligations are met.

• Lead and develop staff through coaching, performance feedback, accountability measures, and formal evaluations that support growth and high-quality execution.

• Establish and monitor controls, reporting, and exception-management practices to improve reconciliation accuracy, support audit readiness, and resolve operational issues effectively.

• Partner with Compliance, Accounting, Finance, and Investor Reporting teams to address escalations, analyze performance trends, and implement process improvements that enhance scalability and customer experience.

• At least 5 years of experience in mortgage servicing, escrow administration, tax and insurance processing, or a closely related servicing environment.
• Bachelor’s degree or equivalent combination of education, training, and relevant mortgage servicing experience.
• Strong working knowledge of escrow operations, loan administration, mortgage servicing practices, and industry requirements.
• Demonstrated ability to lead teams, manage performance, and maintain accountability in a deadline-driven operational setting.
• Experience handling compliance-sensitive workflows and resolving escalations while meeting quality and timeliness standards.
• Comfortable learning and using technology tools, with the ability to adapt quickly to new systems and process enhancements.
• Effective analytical, organizational, and communication skills with a focus on accuracy, risk management, and service delivery.