Senior Eligibility Specialist Supervisor

Senior Supervisor

The Senior Supervisorreports directly to the Operations Managerin fulfilling daily operations including but not limited to staffand operatorsupervision, effective communication with internaland external customers and coaching employees foroptimalperformance, managing the entire operation in the absence ofthe Operations Manager, complying with allCompany policies and managing the operation within the budgetary plan for the location. This position is based in Chicago, ILinsupporting the Chicago RTA Eligibility.

Transdev is proud to offer:

• Competitive compensation package of minimum of $66,000 – maximum $82,000

Benefits:

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 12 days; 8 standard and 4 floating

• Other standard benefits: 401(k) retirement plan, medical dental and vision, life insurance, short-term disability, voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Key Responsibilities:

• Supervises daily activities of Eligibility SpecialistSupervisors and assists with supervision of Eligibility Specialists and otheroffice personnel.

• Oversees scheduling of Eligibility Specialists, monitors operations and coordinates delivery of service with superiors.

• Works closely with the Operations Manager to ensure that all operation service requirements are met.

• Track, compile and analyze performance of Eligibility Specialist Supervisors and Eligibility Specialists; handle interdepartmental issues; resolve employee issues and grievances; improve processes and appointment scheduling.

• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.

• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.

• Coordinates with the safety and training department to ensure all safety goals and directives are met.

• Other duties as required.

• Travel required outside of immediate area (15%)

Qualifications:

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field

• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (Certifications can include: COTA, OT, PT)

• 3+ years of professional experience working with individuals with disabilities

• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults.

• Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs

• Good written and oral communication skills

• Ability to organize and perform work efficiently; strong attention to details

• Ability to work effectively with labor; may include labor grievances and negotiations

• Must be able to work shifts or flexible work schedules as needed.

• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces

• Push and pull objects up to 50pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, orcrouch to files or equipment stored at ground level

• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability lawsand makes reasonable accommodations forapplicants and candidates with disabilities. Ifreasonable accommodation is needed to participate in the job application orinterview process, please contact [email protected]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties,airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicleandfleets, and deliver on mobility solutions. Transdev

U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part ofa global company, Transdev isa leaderin mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operatorand global integratorofmobility, we are driven by ourpurpose. Transdev – the mobility company – empowers thefreedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at overview video at

Theabovestatementsare intendedtodescribethegeneralnatureandlevelofworkbeingperformedbypeopleassignedtothisclassification.Theyarenotintendedtobeconstruedasanexhaustivelistofallresponsibilities,duties,andskillsrequiredofpersonnelso classified.Thephysicaldemandsdescribedhereare representativeofthosethatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadetoenableindividualswith disabilitiestoperformtheessentialfunctionsuponrequest.

Transdevisan Equal Employment Opportunity(EEO) employerand welcomes all qualified applicants.Applicantswill receivefairand impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, geneticdata,genderidentity, sexual orientation, religion orotherlegallyprotected status.

Thephysical demandsdescribed hereare representativeof thosethat must be met byan employeeto successfullyperform theessential functions of thisjob. Reasonableaccommodationsmaybemadeto enableindividuals with disabilitiesto perform theessential functionsupon request.

California applicants:Please Click Herefor CA Employee Privacy Policy.

Job Category: Professional & Corporate

Job Type: Full Time

Req ID: 8106

Pay Group: VDD

Cost Center: 233

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants:

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.