Client Support & Data Analyst
Client Support & Data Analyst About Fine Tune
Headquartered in Chicago, Illinois, Fine Tune partners with companies to source, negotiate, manage and audit certain ‘nuisance expense’ programs. Led by executive-level industry insiders, Fine Tune has also developed proprietary auditing software which monitors client invoices to ensure adherence with the implemented agreements. Several of the world’s most recognizable brands have chosen Fine Tune to help manage some of the more complex indirect expenses. Our Mission is to add lasting value for our clients by deploying our world-class expertise with honesty, dedication, and vigilance. For more information, visit . Job Overview
Fine Tune is looking for a Client Support & Data Analyst professional for our account management operations. This position will interact with our clients and their waste services providers and analyze expense spend data to identify trends, audit discrepancies, answer questions, and ensure the accuracy of projections and results. Working knowledge of common waste services operations and strong critical thinking skills are a must. This fully remote role requires US residency. Responsibilities and Duties
- Communications with clients and their service providers
- Maintain accuracy of our proprietary software eMOAT℠
- Interpreting data & analyzing monthly expense reporting
- Audit clients’ supplier invoices to ensure contract compliance
- Communicate non-compliance to suppliers and follow up until resolution
- Identify and execute new optimization opportunities from the data
- Track & maintain credits, tasks, and other items in our CRM and other systems
- Conduct data gathering for clients during the implementation phase to include completing the program assessment tool
- Retrieval of supplier invoices
- Manage supplier contract notifications
- Support RFP processes
- Perform Help Desk duties as needed
Qualifications
- Bachelor’s degree or 5+ years of relevant work experience with a proven track record
- 5+ years of intermediate-level Excel experience
- Excellent verbal and written communication skills
- Strong critical thinking skills
- Detail-oriented and organized
- Ability to work remotely in a space free from distractions
- Accountable to yourself and your teammates
Benefits
- Health/dental/vision/life/disability insurance
- Health plan includes HSA and FSA plans
- Paid time off and paid holidays
- 401K with employer match
- Competitive salary with commission opportunities
- 40-50 hours/week
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