Intake Specialist - Dental

Champaign-Urbana Public Health District

Intake Specialist – Dental Clinic

The Champaign-Urbana Public Health District (CUPHD) is seeking an Intake Specialist for a full-time (40-hour week) for the Dental clinic. Are you friendly, organized, and passionate about providing excellent customer service? We are seeking a Dental Intake Specialist to join our Child & Teen Dental Clinic. In this role, you will serve as the primary point of contact for patients and families. You will welcome clients, answer phones, and manage check-in/check-out processes. This position focuses on front-facing, task-based responsibilities that keep daily clinic flow running smoothly. Enjoy a team-oriented environment that helps create a positive experience for every patient visit.

Responsibilities include:

• Coordinates, schedules, and reschedules appointments

• Provides detailed information in regard to telephone or personal inquiries utilizing different sources

• Interprets, applies, and explains procedures, program and services eligibility criteria

• Consults various reference materials, service codes and program rules to ensure proper procedures, documentation and deadlines are met

• Enters, updates, and completes data entry of various records, reports, and/or forms; prepares charts for filing of new/closed cases

• Prepares correspondence and time-sensitive documents for distribution to appropriate personnel

Additional Responsibilities include:

• Reconciles files utilizing established record keeping systems

• Assist with off-site programs, health fairs or other related activities

• Must be able to respond to public health emergencies when needed; during an emergency response, be assigned to a role or duty outside of normal duty position

• Perform other duties as assigned

Requirements:

• High school diploma or GED equivalent

• One (1) year of post high school work experience in an office setting preferably in a public service environment

• Must be able to multi-task and work in a fast-paced environment

• Must have excellent phone etiquette, customer service, data entry, organizational, and communication skills

• Electronic medical records (EMR) experience is highly desirable

CUPHD provides a comprehensive benefits package which includes:

• health, dental, and vision insurance with enrollment beginning on the employee’s first day of employment
• 14 paid holidays per year
• 12 sick days earned per year
• 15 days of paid time off earned in the first year of employment
• short-term and long-term disability benefits

• comprehensive pension plan offered through Illinois Municipal Retirement Fund (IMRF)

• CUPHD offers qualified bilingual employees’ additional compensation once approved.

The expected annual starting salary is $34,765 ($16.71/hr.). Full annual salary range for a Class 2 Intake Specialist is $34,765 - $46,932 for a 40-hour week.

To apply, go to: Applicants may also come in to apply online at CUPHD, 201 W. Kenyon Road, Champaign, IL 61820. For full consideration, you must complete the application process.

Men, Women, Veterans, and individuals of all abilities are encouraged to apply. CUPHD also strongly encourages people of color, gay, lesbian, transgender, and non-binary people to apply. In compliance with the ADA Amendments Act (ADAAA), if you need accommodations to apply, please contact LaTasha Aragon at [email protected]. CUPHD is an equal opportunity employer and welcomes everyone to join its team.

All employees must be fully vaccinated with the most-up-to-date (September 2025 and beyond) influenza (seasonally). All other vaccinations are highly recommended but not mandatory. Vaccinations taken prior to September 2025 will not be accepted. Proof of vaccinations must be on file with Human Resources prior to start date.

This recruitment will remain open until filled; however, it will not close prior to April 23, 2026. This is a collective bargaining unit position with AFSCME.

Posted April 9, 2026