Customer Experience Coordinator
If you're looking for a remote role supporting a mission-driven IT certification leader, LaSalle Network is partnering with them to hire a CEC Associate. This CEC Associate will handle meaningful, technical inbound support for candidates pursuing industry-recognized credentials. You’ll troubleshoot, think critically and deliver a standout customer experience—far beyond password resets or scripted workflows. If you love helping people succeed and can thrive in a tech-savvy, fast-moving environment, this CEC Associate position could be your next big step.
What’s the job?- Provide inbound phone, email and web support to global IT candidates
- Troubleshoot issues related to exams, credentials and account access
- Log detailed interactions and resolutions in Salesforce
- Consistently meet KPIs around accuracy, timeliness and customer satisfaction
- Collaborate with teammates and share insights in a remote environment
- Contribute ideas that drive efficiency and customer satisfaction
- Support new processes and adapt to evolving systems
- Tech-savvy customer support or call center experience
- Ability to multitask across calls, chats and cases in a high-volume queue
- Proven diagnostic and problem-solving skills
- Salesforce/Service Cloud experience highly preferred
- Strong written and verbal communication skills
- Ability to learn quickly and support moderately technical inquiries
- Comfort working Monday–Friday within the provided shift windows
What’s in it for me?
- Compensation ranging from $22 – $25/HR
- Access to Medical, Dental and Vision insurance
- Fully remote role with a stable Monday–Friday schedule
- Chance to support a respected global IT certification brand
. Apply now to grow your career in a collaborative, high-impact customer experience team!
Jessica McCourt
LaSalle Network
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