Chief Experience Officer

Job Description

Job Description

Description:

Responsibilities:

• Ensure the efficient and effective day-to-day operations of the community.
• Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
• Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
• Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
• Ensure compliance with all federal, state, and local regulations.
• Foster effective communication and collaboration with associates, residents, families, and physicians.
• Manage budgets and financial performance to ensure the community's financial success.
• Develop and maintain relationships with local healthcare providers and other community resources.

Requirements:

• Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
• Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
• Excellent communication, interpersonal, and relationship-building skills.
• Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
• Experience with data analysis, customer feedback, and customer experience metrics.
• Passion for delivering exceptional experiences to customers and a commitment to excellence.
• Ability to think creatively, innovatively, and outside the box to drive results.

Our Commitment to You – Executive Benefits at Chapters Living:

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Flexible Spending Accounts (FSA/HSA/Dependent Care)
• Employee Assistance Program (EAP) when enrolled in medical plan
• Generous Paid Time Off Package
• Bonus & Incentive Opportunities
• Benefits start the first of the month following your hire date!