Customer Service Assistant
Job Description
Job Description
Job Title: Customer Service Assistant
Location: Chicago, IL
Job Type: Full-Time
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team and help us provide exceptional service to our valued customers. In this role, you will be the first point of contact for our clients and will play a crucial role in ensuring their needs are met promptly and efficiently.
Key Responsibilities- Answer customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives.
- Maintain detailed records of customer interactions and transactions.
- Provide product and service information to customers, guiding them through options and offerings.
- Assist with order processing, tracking shipments, and handling returns as needed.
- Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in a customer service role or similar position, with a track record of excellence.
- Excellent verbal and written communication skills, with a friendly and approachable demeanor.
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with customer service software, databases, and tools is preferred.
- Ability to work effectively in a team environment as well as independently.
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