Help Desk Agent - CPAs Elevance Project

LaSalle Network
Naperville, IL
LaSalle Network is hiring for multiple Level 2 Help Desk Agents to support a high-volume end-user migration project. This role will play a key part in providing technical support and ensuring a smooth transition for users following a recent company acquisition.

What’s the job?
  • Provide Level 2 technical support for end users during a large-scale migration
  • Troubleshoot connectivity and access issues within Microsoft O365 applications
  • Support email and Exchange issues, including Outlook and mobile configurations
  • Assist with general “how-to” questions related to Teams, OneDrive, and SharePoint
  • Provide Intune enrollment support and device-related troubleshooting
  • Handle VPN connectivity issues
  • Deliver white-glove support to VIP users
What’s needed?
  • Experience supporting Microsoft O365 (Outlook, Teams, SharePoint, OneDrive)
  • Familiarity with Active Directory and Intune
  • Strong troubleshooting skills, including VPN support
  • Excellent communication and customer service skills
  • Flexibility to work any assigned shift during the project timeline
What’s in it for me?
  • Opportunity to support a large-scale, high-impact IT migration project
  • Gain experience in a fast-paced, high-volume support environment
  • Work remotely with a structured team and leadership support
Key Details:
  • Work Type: Contract
  • Compensation: $27-30/hr
  • Work Model: Fully remote
  • Benefits: LaSalle Network consultants are eligible to enroll in benefits –
Apply now to ensure you are confirmed for one of the Help Desk Agent spots!

Jessica Mazzoni
Sr. Unit Manager
LaSalle Network
Posted 2026-04-22

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