Help Desk Agent - CPAs Elevance Project
- Provide Level 2 technical support for end users during a large-scale migration
- Troubleshoot connectivity and access issues within Microsoft O365 applications
- Support email and Exchange issues, including Outlook and mobile configurations
- Assist with general “how-to” questions related to Teams, OneDrive, and SharePoint
- Provide Intune enrollment support and device-related troubleshooting
- Handle VPN connectivity issues
- Deliver white-glove support to VIP users
- Experience supporting Microsoft O365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with Active Directory and Intune
- Strong troubleshooting skills, including VPN support
- Excellent communication and customer service skills
- Flexibility to work any assigned shift during the project timeline
- Opportunity to support a large-scale, high-impact IT migration project
- Gain experience in a fast-paced, high-volume support environment
- Work remotely with a structured team and leadership support
- Work Type: Contract
- Compensation: $27-30/hr
- Work Model: Fully remote
- Benefits: LaSalle Network consultants are eligible to enroll in benefits –
Sr. Unit Manager
LaSalle Network
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