Assistant Restaurant Manager - Big Shoulders Coffee at Big Shoulder Coffee

Join Our Team!

• $58,000 - $64,000 / hour
• Opportunity for quarterly bonus and year-end super bonus
• Comprehensive Benefits Package
• Career Progression Opportunities

Are you an experienced retail professional with a passion for high-volume and a knack for leadership?

We have an exciting opportunity for an Assistant Manager at Big Shoulders Coffee located at the Midway International Airport (MDW). If you thrive in a fast-paced retail environment and are ready to take on a challenging and rewarding role, we want to hear from you!

What You’ll Do:

• Manage All Restaurant and Customer Service Activities: Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Lead and Develop Team: Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and Team Member assignments. Implement and maintain guest service standards and brand specifications fostering a collaborative and efficient work environment.
• Systems and Processes: Maintains adherence to all company policies and procedures.
• Office Management: Handle tasks such as management of funds and media, receiving, inventory, purchasing, team member scheduling and payroll.
• Forecasting and Budgeting: Assist in monitoring sales performance through the analysis of sales reports.
• Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.

What We’re Looking For:

• Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Experience: 2+ years in a coffee shop management/supervisory capacity.
• Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

Why Join Us?

• Dynamic Environment: Work in the fast-paced and exciting setting of a major airport!
• Growth Opportunities: Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
• Competitive Compensation: $58,000 - $64,000 / hour + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, and Employee Assistance Program.

Ready to Apply?

If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now!

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.