Medical Office Receptionist

Job Description

Job Description

We are searching for a part time medical receptionist in our highly personalized private neurology and interventional mental health practice led by board-certified neurologist. We specialize in comprehensive neurological care, cognitive disorders, memory disorders, movement disorders, migraine, neuropathy, and advanced treatments for depression, including Transcranial Magnetic Stimulation (TMS) and Spravato® (esketamine).

Our practice is intentionally different from large medical systems. We provide thoughtful, unhurried, patient-centered care while maintaining a warm, supportive, and collaborative office culture. Every member of our team plays an important role in helping patients and families navigate some of the most challenging moments in their lives.

We are looking for someone who enjoys helping people, takes pride in excellent customer service, and wants to become an important part of a close-knit, highly respected medical practice.

We are seeking an energetic, positive, person who is organized, dependable, and personable who will join a special team. This position serves as the first point of contact for our patients and helps ensure that the office runs smoothly and efficiently.

This is an excellent opportunity for someone who enjoys interacting with people, values meaningful work, and thrives in a professional yet friendly environment.

Responsibilities

• Answer incoming telephone calls professionally and compassionately
• Schedule new and follow-up patient appointments
• Register new patients and update demographic information
• Verify insurance eligibility and benefits
• Obtain referrals and prior authorizations when appropriate
• Receive and route patient messages accurately
• Respond to patient questions and assist with office communications
• Coordinate appointment confirmations and reminders
• Scan, upload, and organize medical documents within the electronic medical record
• Process incoming faxes and correspondence
• Assist with front desk workflow and patient check-in/check-out
• Support physicians and clinical staff with administrative tasks
• Help maintain an organized, welcoming, and efficient office environment

Qualifications

Preferred qualifications include:

• Previous medical office or healthcare reception experience
• Excellent communication and interpersonal skills
• Professional, compassionate, and courteous demeanor
• Strong organizational skills and attention to detail
• Ability to multitask while maintaining accuracy
• Comfortable learning electronic medical record systems
• Reliable attendance and punctuality
• Positive attitude with a willingness to help wherever needed

Experience with insurance verification and medical scheduling is preferred but we are willing to train an outstanding candidate with the right attitude and aptitude.

What Makes This Position Different

This is much more than a typical front desk position.

You will work in a practice where patients are genuinely grateful for the care they receive. Every day brings meaningful interactions with patients and families who appreciate kindness, patience, and professionalism.

Our office emphasizes:

• Mutual respect
• Teamwork
• Compassionate patient care
• Professional growth
• A positive and supportive work environment
• Open communication
• High standards with appreciation for every team member’s contributions

As our practice continues to grow, there may be opportunities for expanded hours and additional responsibilities for the right person.

If you enjoy helping others, take pride in doing your work well, and would like to become part of a practice that truly values its employees, we would love to hear from you.