Claims Specialist I, Auto BI

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Zurich North America is seeking a motivated individual to advance their claims career as part of our Commercial Auto team.

As an Auto Claims Specialist, you will work alongside a diverse group of experienced claims professionals, enhancing your development while honing technical expertise in auto policy interpretation and coverage analysis. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims of low to moderate exposure and complexity. You will operate within defined authority limits and established protocols, ensuring claims are handled efficiently and effectively while delivering exceptional customer service.

Key Responsibilities:

• Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
• Apply knowledge of established protocols and industry best practices to resolve claims effectively.
• Deliver customer-centric service while managing claims within defined authority limits.
• Develop expertise in coverage analysis and auto policy interpretation.

Work Location:

This position follows a hybrid work schedule and requires the selected candidate to be based at one of the following office locations: Gold River, CA; Atlanta, GA; Schaumburg, IL; Addison, TX; or Overland Park, KS.

Basic Qualifications:

• Bachelor’s Degree with 2+ years of experience in Claims Handling or Insurance
  OR
• Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
  OR
• Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance
  OR
• High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
• Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations.Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations.
  Ability to obtain and maintain required adjuster licenses
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

• Experience in Commercial Auto Claims, including handling:
• Third-party auto property damage claims
• Auto physical damage claims
• Bodily injury claims
• Active adjuster license
• Experience collaborating across teams and developing strong relationships
• Strong knowledge of the claims adjustment process, including scope/exposure assessment
• Familiarity with vendor management and litigation strategies
• Proficiency in financial and actuarial/reserving concepts
• Strong negotiation skills, including alternative approaches to resolution
• Excellent organizational and time management skills
• Customer service experience with a focus on delivering quality interactions
• Analytical, critical thinking, and problem-solving abilities
• Strong verbal and written communication skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $49,500.00 - $81,000.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Schaumburg, AM - Addison, AM - Atlanta, AM - Gold River
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No