Customer Service Representative - Heritage FS - Onarga, IL

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good.

At Heritage FS, we take pride not only in our business, but in our people. We offer a strong benefits package, featuring a defined benefit pension plan and 401k plan, as well as paid time off (PTO) for all full-time employees, and support for continuing education. Heritage FS provides a full range of farm supplies and services, including agronomy, seed, fertilizer, fuel, financing, marketing advice and products. We also offer a full line of energy products such as gasoline, ethanol, biodiesel, diesel fuel, propane, and lubricants.

We’re a company with deep roots throughout our territory and we work to honor those communities through our high standards of business and by supporting numerous local events and projects. We have a culture of hard work, dedication, and teamwork. As a member-owned cooperative we take great pride in the work we do in our eleven-county territory because we live here, too. Our customers are our neighbors, and we don’t take that lightly. We know we are stronger by hiring resourceful and considerate members of our communities.

Customer Service Representative

LOCATION: Onarga, IL

REPORTS TO: Warehouse Manager STATUS: Non-exempt

SALARY: $42,500 - $47,000

PURPOSE AND SUMMARY STATEMENT

Provides customer service and administrative assistance to warehouse manager and other personnel. Primary focus on warehouse billing, inventory, and administrative functions.

ESSENTIAL JOB FUNCTIONS

Meets and greets customers and visitors.

Manage inventory transfers and company use.

Complete load out/receiving tickets for product leaving the warehouse.

Coordinate petroleum route deliveries daily.

Place product orders daily to maintain inventory levels.

Compiles data and prepares invoices by gathering purchase orders, sales tickets, delivery tickets and load-out documents for billings using computer-based programs and software.

Ensures accurate pricing and maintains record of current price lists.

Posts billing transactions to accounting records and ensures accurate and consistent billing methods.

Maintains and reconciles inventory by reviewing shipping documents and bill of ladings to verify product received/returned and transferred in/out and enters product movement.

Coordinates physical counts of inventory, reconciles inventory variances, and posts inventory transactions.

Receives and records paid on accounts and prepares and balances daily deposits to sales report. Ensures daily credit of deposit to company's bank account.

Ensures purchase orders and bills are transmitted to main office.

Maintain files of certification on part time/full time help.

Coordinates, schedules, and prepares for meetings as requested.

Answers phone and communicates with appropriate personnel to resolve customer inquiries in a timely manner.

Demonstrates a high degree of professionalism at all times and ability to maintain confidentiality.

Pays close attention to detail, prioritizes work daily and displays organization skills to keep up with continuously changing demands.

OTHER JOB FUNCTIONS

Occasionally may be asked to drive and perform local errands.

Performs all other duties as assigned.

REQUIREMENTS

Education and Experience

Normally requires a high school diploma or equivalent and 1-2 years of related work experience.

Functional Competencies

Proven team building skills and the ability to work independently and in a team-oriented environment.

Proven professional communication, customer service, persuasion, and presentation skills.

Must be organized and have problem-solving skills.

Proven computer skills and the ability to use the computer to enhance employee productivity is a must.

Core Competencies

Demonstrated core competencies including business knowledge, communication, customer focus, decision making, collaboration and skill development.

Other Requirements

Must have and maintain a valid driver’s license.

Must be able to work hours beyond those considered normal.

Ability and willingness to participate in required training.

We are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law. In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.