Ticket Office Manager

: SUMMARY This position is a full-time exempt managerial position responsible for the accurate, efficient, and service-oriented operation of the ticket selling function of the North Shore Center. Experience using Ticketmaster selling platforms are preferred including TM1 Sales, Archtics and Host. May require evening and weekend hours in excess of 40 hours per week. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned. ESSENTIAL DUTIES: 1. Manages the overall operation of the ticket office and provides for the ordering, sale, and accounting for all tickets sold for events at the building. 2. Supervises the selection, placement, promotion, training, safety, appraisal, and discipline of all ticket office personnel. 3. Assures the proper accounting of all money and tickets for events serviced by the building. 4. Serves as principal contact with Ticketmaster and assures compliance with all service standards and contract provisions. 5. Works closely with event promoters and building lessees daily to provide advice, assistance, and ticket sales status information. 6. Maintains daily records of business transactions, including but not limited to, daily sales, accounts receivable, bad checks and charges, long and short show reports, complimentary tickets, and the recording and deposit of daily receipts. 7. Reviews, adjusts, and approves all ticket office staff payroll hours. OTHER RESPONSIBILITIES : 8. Assists with the collection and dissemination of marketing information related to ticket sales and customer service goals. 9. Prepares ticket office reports or event settlements and assists senior staff in settlement with promoters. 10. Manages group sales program and as needed, subscription series accounts for building clients. 11. Handles complaints, ticket problems, and customer service issues in a fair, professional, and courteous manner. 12. Maintains and regularly updates calendars, electronic messages and other ticket office information equipment with event information, sales dates, prices, and times. 13. Must be able to work abbreviated normal office hours plus nights and weekends as required. SUPERVISORY RESPONSIBILITIES Supervises all box office personnel, including daytime shift supervisors, part time ticket sellers and clerks. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE 1. Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. 2. Demonstrated knowledge of computerized ticketing systems; accounting and finance procedure including record keeping and reconciliation. 3. Experience working in a computer network environment utilizing Microsoft Word and Excel programs. 4. Knowledge of supervisory principles and practices. CERTIFICATES / LICENSES / REGISTRATIONS 1. Applicants must possess a current valid driver's license. Must possess phone with a number that can be accessed by building management personnel for business contact purposes. LANGUAGE SKILLS 1. Ability to read and comprehend simple instructions, short correspondence, and memos. 2. Ability to write simple correspondence. 3. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 4. Ability to speak and understand English. MATHEMATICAL SKILLS 1. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. 2. Ability to apply concepts of basic math on an Excel spreadsheet, calculator, ten key adding machine, or cash register. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to remember previously learned material such as specifics, criteria, techniques, principles, and procedures ; ability to grasp and interpret the meaning of material; ability to use learned material in new and concrete situations; ability to break down material into its component parts so that its organizational structure can be understood; ability to recognize casual relationships, discriminate between behavior mechanisms, and identify elements that are relevant to the validation of a judgment; ability to put parts together to form a new whole or proposed set of operations; ability to relate ideas and formulate hypotheses; ability to judge the value of material for a given purpose on the basis of consistency, logical accuracy, and comparison to standards; ability to appraise judgments involved in the selection of a course of action; ability to identify choices and potential outcomes, determine importance of outcomes, combine information to prioritize options and make decision based on best and most important choice. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 2. The employee is occasionally required to stand and walk. 3. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 4. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 1. The noise level in the work environment is usually moderate; however, during some events, can become quite loud. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. This is not an all-inclusive list of responsibilities, duties, and skills required of personnel so classified. Further, this is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of any employee under his/her supervision. I understand that employment is at the will of the employer and either the employer or the employee may terminate the employment with or without cause at any time. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.