Loan Support and Servicing Director

Text "2539" to (309) 322-9911 to apply.

Wage Range: Min: $94,490, Mid: $129,711, Max: $164,932

A Brief Overview

The Loan Support and Servicing Director oversees all aspects of commercial loan servicing and escrow insurance operations. Manages staffing and overall escrow insurance operations. This role is accountable for staff development, regulatory and policy compliance, and continuous improvement of processes to enhance accuracy, efficiency, and service quality.

What you will do

• Ensure data integrity for loan servicing, and maintenance of commercial loans and escrow insurance records, including escrow insurance data conversions for acquisitions and related GL reconciliation.
• Prepare, review, and implement policies and procedures for commercial loan servicing and escrow insurance to ensure full compliance with internal policies and external regulations.
• Develop, implement, and monitor training programs for Loan Servicing and Escrow Insurance staff; provide training to bank personnel on commercial loan administration and escrow topics as needed.
• Identify, develop, and refine processes to increase departmental efficiency, productivity, accuracy, and quality of work.
• Delegate responsibilities to carry out assignments and meet departmental objectives.
• Collaborate with senior management and other leaders to identify, escalate, and resolve issues with broader organizational impact.
• Maintain a well-developed knowledge of all technical systems utilized in commercial loan servicing and escrow insurance operations.
• Monitor industry trends, best practices, and emerging technologies to identify opportunities to innovate and recommend enhancements.
• Create and maintain reports and dashboards to track key performance indicators (KPIs) to measure progress toward departmental objectives.

Other Qualifications/Requirements

• Experience with mergers and acquisitions.
• Understanding of lending regulations and compliance requirements.
• Proven track record of successfully implementing Operational Excellence initiatives.
• Experience with RPA, AI and other automation technologies.
• Highly proficient in excel and report generation.
• Bachelor’s degree in business or finance and a minimum of 10 years Loan Operations, Loan Data Preferred or equivalent combination of education and experience.
• Minimum 5 Years of supervisor or manager experience preferred or equivalent combination of education and experience.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.

Physical Demands

Regularly: Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth

Frequently: Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions

Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.

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